Sales Representative

Sales Representative

Job Details

Job Location

Hornbeck Enterprise Center – Cincinnati, OH

Position Type

Full Time

Education Level

2 Year Degree

Travel Percentage

Up to 50%

Job Shift

Day

Job Category

Sales

Description

Job Summary:

The Sales Representative will support the Account Managers and Director of Sales with internal and field activities. This position will reach out to state of Ohio coop contacts to confirm state provided list of contacts and qualify leads for Regional Account managers. The Sales Representative will assist with our furniture line and provide measurements for new quotes. This position will learn about our hardware line of products to support the Director of Sales with customer service calls. These efforts should result in the addition of new sales.

Duties/Responsibilities:

Provide excellent customer service by responding to calls with the highest standards of professionalism. Consistently and accurately maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Cold calls to registered Ohio Buys users as directed by Director of Sales to make connections for Regional Sales Manager’s.

Work with internal teams and external vendors to troubleshoot and resolve customer complaints and issues in a timely and effective manner.

Provide additional account support to sales team/operations team as assigned to support growing business needs.

Assist VIE Ability customer service and operations team as needed to troubleshoot customer issues.

Work cross-departmentally with the marketing, business development, and VIE Ability team to ensure notices of account changes and new product additions are proactively communicated to customers.

Represent VIE Ability at conferences and events as needed.

Qualifications

Education and Experience:

Associate or bachelor’s degree preferred. Customer service or clerical experience centered on computer interaction preferred.

Minimum of 1 year experience in customer service or account management type role.

Required Skills/Abilities:

Preference will be given to candidates who arelegally blindand proficient with large-screen monitors or screen-magnification software (e.g., ZoomText), if needed.

Interpersonal skills that include active listening & prompt response.

Strong attention to detail and organizational skills.

Must be team oriented, have a strong work ethic, and be able to meet deadlines.

Ability to perform computer skills with speed and accuracy.

Ability to spend extended periods of time seated at a computer workstation while using a headset, telephone, and computer.

Proficiency with Microsoft Office software (Word, Excel) and internet search functions.

CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.

If you require assistance in completing an online application, please reach out to our Human Resources Department.