Service Writer

V2Soft ([www.v2soft.com](http://www.v2soft.com)) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customers true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Description:
ON-SITE

Job Summary:
Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Top 3 Skills you are looking for:
1. Customer facing skills
2. Dealership or similar field experience
3. Computer experience

Additional Manager notes

The ideal candidate should have dealership experience or similar experience to be successful in this role. The role will consist of writing complaints, moving trucks and RVs, writing warranties, quotes, and selling the job. Customer service skills will be an integral part of the role as the candidate will be working with vendors and customers face to face and via phone/email.

The working hours are 9am-5pm with occasional overtime working Monday-Friday. When the manager is ready, he will be requesting 30-minute zoom interviews.

V2Soft is an Equal Opportunity Employer ( EOE).
[https://www.v2soft.com/careers](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.v2soft.com%2Fcareers&data=01%7C01%7Caashaik%40v2soft.com%7C797d2fbd28984113ee6108d74ccbc75b%7C2f4ffcdd162e4334bfc28edd7021c76c%7C0&sdata=9R3Mdn7lRuuC%2FhhiIgE4WAVQ2JpoOX3JW0lnmBCEmFg%3D&reserved=0) - to view all of our open opportunities and to learn more about our benefits.