IT Technician

The City of Ankeny is seeking applications for a full-time IT Technician in the IT Department. This position performs work under supervision to assist staff with operation of information technology systems, resolve problems and correct errors related to these systems.

The salary range is $34.12 – 45.79 per hour with starting pay up to the midpoint with commensurate experience and qualifications.

The City of Ankeny offers a comprehensive benefits package including:
Vacation and Sick Leave
Personal Leave
Nine (9) Paid Holidays
Health/Dental/Life/LTD Insurance
Wellness Programs and Incentives
Tuition Reimbursement and Continuing Education Programs
Public Service Student Loan Forgiveness Benefit
Defined Benefits Pension Plan Through IPERS
Deferred Compensation Plan
Voluntary Insurance Benefit Options
Longevity Pay

Deadline to apply is Friday, November 1, 2024, at 4:00 pm.Interested candidates should apply online and attach a cover letter, resume, and answer the supplemental questions. Pre-employment drug screen and background check required.Please apply online atwww.ankenyiowa.gov

To advance in the hiring process, you must pass a civil service exam to be administered to all qualified applicants.Additional information will be emailed onFriday, November 1, 2024, by 4:30 pm.Please check your email (and junk email)for testing information. Contact HR if you do not receive the testing information.

Principal Duties and Responsibilities
Provides support in desktop administration duties including maintaining computer hardware, user software programs, and work with vendor client support
Troubleshoots computer hardware, software, and security issues then implements solutions
Handles computer support requests from staff, answers questions, and provides assistance as needed on hardware and software related to workstations and VoIP operations
Documents repairs and procedures for client computers
Maintains and updates computer documentation, keeps inventory documentation current
Purchases new desktop computers, laptops, tablets, desktop components and replacement parts
Configures, images, deploys, repairs, and maintains staff computers, peripheral devices, and software applications
Supports specialized Police department and Fire department mobile data computers, tablets, and mobile in car video
Supports public network Library patron desktop computer deployments
Communicates and interacts as needed with staff and support vendors
Participates in training, workshops, and programs relevant to duties
Inspects and keeps computer areas clean, organized, and in good working order at all locations
Assists with client computer printing, network connectivity, and hardware device support
Installs and configures Microsoft Windows desktop operating system, tests patches, security fixes, and service packs to MS OS and applications

Entry Requirements and Skills
Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years work experience in supporting computer systems is preferred. Additional technical certifications are beneficial.
Knowledge of standard office procedures and familiarity with current Windows desktop operating system including installing, troubleshooting, and configuring a computer. Ability to understand and carry out oral and written instructions swell as departmental policies and routines; ability to establish and maintain effective working relationships with fellow workers, vendors and the public.
Strong organizational and documentation skills.

WORKING CONDITIONS
Works in office and non-office environments.
Performs physical labor moving and installing computer equipment.
Must keep regular and reliable attendance at work.

PHYSICAL REQUIREMENTS
Must be sighted.
Must be able to hear a normal conversation.
Must be able to speak clearly at normal rate of conver ation.
Must be able to lift computers, monitors, printers, and related computer components