Business Banking Associate

Position Summary: Minnwest Bank is seeking a full-time Business Banking Associate for our Lewiston, MN location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. Duties and Responsibilities: Answer routine telephone and mail inquires, including interest paid and due, loan payoffs, and verification of payments. Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process: Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches etc. as needed Complete loan input worksheets and order loan documents Process advances, wires, etc. for disbursement and payment of fees after loan closing Organize and maintain customer files and records according to established procedures and retention guidelines. Process loan checklists, eligibility checklists and paid note files Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience. Assist other BBAs within the company as needed. Cross-sell bank related products and services. Schedule: Full-time 40 hours per week Monday – Friday: 8am – 5pm