On-Call Police Support Specialist

On-Call Police Support Specialist

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On-Call Police Support Specialist

Salary

$21.55 – $23.68 Hourly

Location

Missoula, Montana

Job Type

Regular, Intermittent

Job Number

00435

Department

Police Department Civilian

Opening Date

10/08/2024

Description

Benefits

Questions

Overview

Make a Difference with the Missoula Police Department!

Are you organized, detail-oriented, and ready to contribute to your community? We are seeking an On-Call Police Support Specialist to join our dedicated team. In this role, youll provide essential administrative support to our officers and staff, helping to ensure the safety and well-being of Missoula residents.

If youre passionate about public service and thrive in a collaborative environment, we want you on our team!

Priority screening of applications will begin on Monday, October 28, 2024. It is in your best interest to apply before this date. Applicants applying on or after this date will only be considered if a competitive applicant pool is not received.

To Apply: Al l applicants must submit the City of Missoula Application.

Resumes will not be reviewed. All details should be entered on the application.

The full range for this position is $21.55 – $25.10/hour and will increase each year for longevity and cost of living adjustments.

Essential Functions

This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.

Answer department telephone, determine whether calls are emergency or non-emergency, and direct the call to the appropriate personnel.

Gather information from citizens, in-person or via the telephone, to complete concise police incident and case reports.

Process all incoming police and accident reports, including reviewing officer’s reports for accuracy and completeness, and merging the reports into the records management system according to the National Incident Based Records (NIBRS) guidelines.

Perform data entry, coding incident reports, case records, and other information into department software and spreadsheets to maintain accurate records.

Prepare reports for court-related activities and other local, state, and federal agencies, as dictated by state and federal law, including monthly reports to Montana and the FBI.

Enter information into National Crime Information Center (NCIC)/Criminal Justice Information Network (CJIN) databases within the prescribed time limits; query systems to obtain government/agency records, including driving records and criminal histories, and relay to authorized personnel via electronic communication, in person, or two-way radio.

Conduct monthly validations of entries into NCIC/CJIN databases and modify records with additional information, as needed.

Accept and record payments for departmental services, such as: records checks, police reports, and fingerprinting.

Monitor holding cells, door locking system, building alarm panels, and parking lot security cameras; extract video recordings from security cameras, as needed, for investigations or other court-related activities.

Conduct emergency callouts for Police emergency response teams, and other departments after normal business hours.

Receive and log evidence and property according to department policy.

Maintain appropriate records subject to bi-annual audits from Montana Department of Justice and FBI Criminal Justice Information Systems.

Provide a variety of administrative support to customers, City personnel, and authorized personnel.

Knowledge, Skills and Abilities

Knowledge of record management and the ability to maintain the confidentiality of police records.

Skill in operating office equipment, using various computer software and databases, including Microsoft 365, and learning job-specific applications and equipment.

Skill in communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.

Skill in professionally and sensitively serving distressed citizens with the ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.

Ability to cope with repetitive exposure to written and pictorial violent and disturbing criminal events as depicted in department reports and investigations.

Ability to prepare reports, documenting the facts and actions regarding criminal and civil law enforcement incidents.

Ability to complete and maintain CJIN certification, provided by the Police Department (re-certification required every two years).

Ability to obtain notary certification and maintain certification to prepare documents for Municipal and District Court(s).

Ability to learn how to assess various situations to determine appropriate action.

Ability to learn and interpret local, state, and federal regulations, and standards, including the Montana Code Annotated.

Ability to learn City and departmental policies, procedures, and practices, including record keeping and communications within law enforcement.

Working Conditions:

This position involves frequent contact with the public seeking Missoula Police Department services, including subjects who may be under the influence or may have mental health issues.

This position requires repetitive exposure to written descriptions and pictures of violent and disturbing criminal events.

The role operates on a rotating schedule requiring the ability to work nights, weekends, and holidays.

Qualifications and Additional Application Materials

Any combination of education and experience equivalent to two (2) years of administrative support experience, including experience with significant public contact, or another relevant field.

Must be able to pass a Police background investigation and sign statement of confidentiality.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

Market-Competitive Salary

Work/life balance, including the possibility of flexible schedules and remote work opportunities

$0 premium for health and dental coverage for employees and affordable premiums for family coverage

$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy

Options for supplemental life, disability, critical illness, and accident

Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program

Generous paid vacation, sick leave, and holidays

Pre-tax flexible spending accounts

The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.

Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .

01

Please describe your experience working with the public and how it has prepared you for this role.

02

Please describe your experience gathering information over the phone, including any specific skills or techniques you have used.

03

Please describe your customer service experience, particularly in roles that involved significant public contact.

Required Question

Agency

City of Missoula

Address

435 Ryman Street

Human Resources

Missoula, Montana, 59802

Phone

406-552-6130

Website

https://www.ci.missoula.mt.us/

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