Automotive Customer Service Technician

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Responsibilities

$23 / hour

Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment

Document all customer interactions in supplied database

Work within groups of technicians and software development teams to improve products and services

Maximize first time resolution of customer queries

Provide training support and basic technical support to customers and employees as required

Other duties as requested

Qualifications

Requirements :

High School diploma or GED required

1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required

Proficient in Microsoft Office 365 required

Superior customer service skills required

Strong problem-solving capabilities required

Ability to communicate effectively both verbally and in writing with customers required

Ability to multi-task required

Preferred Qualifications:

OE/Dealer level diagnostic and programming experience

Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred

ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)

Collision automotive experience or Automotive Repair experience/education preferred

Bilingual in Spanish or Spanish speaking ability a plus

Benefits

Weekly Paycheck

Medical, Dental & Vision effective on start date

401K Retirement Plan and Company Match

Transfer Between Markets

Paid Holidays & PTO

Submit a Referral

Location US-IL-Mokena

ID 2024-9431

Category ATE

Position Type Regular Full-Time

Prioritization Tier 2 – Staffing Needs

Remote No