MW – SR OPERATIONS MANAGER

Job Posting

Overview

After 6-8 years in the industry, the Sr. Operations Manager will work alongside the Activation teams and crew to ensure the smooth operation of our equipment, event sites and vehicles. As a member of the Operations team you will be involved in event build planning and execution as well trouble shooting and resolving issues pre-launch and in-market. Success is also defined by the ability to continually develop and enhance processes, and share best practices among all Activation teams.

Responsibilities

Oversee responsibility for the team and elements of operational excellence

Develop and maintain vendor relationships related to vehicle, printing, and technology goods, services, warehouse and inventory.

Learn multiple inventory processes used by our long-term storage facilities

Implement and maintain a coding system for program elements such as, audio, generators, etc

Travel to multiple local vendors to oversee event site and vehicle builds, identify and correct issues, and ensure that work remains within budget

Learn and support training teams for new driver instruction and set up of program equipment

Schedule the repair and maintenance of vehicles and maintain vehicle documents and records

DOT service experience and/or knowledge / willingness to gain CDL License

Ability to assist crew training by experience and verbal explanations

Evaluate and process multiple invoices and maintain current A/R

Travel to preferred vendors to oversee event site and vehicle builds, identify and correct issues, and ensure that work remains within budget

Schedule the repair and maintenance of vehicles and maintain vehicle documents and records

Other duties as assigned that support the overall agency, department and program goals

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines

Flexibility and willingness to respond to CS and crew issues 24/7

Strong communication skills to manage crew, vendor and client service relations

Organization and project management skills to coordinate tasks and responsibilities to meet launch deadlines

Education: Bachelor’s degree or equivalent experience required

Experience: 6-8 years previous tour and client services experience.

Physical Demands: None.

Specific Skills: None.

Specialized Knowledge, License, etc: None.

Supervisory Responsibilities: Yes

Working Conditions: Office.

Travel Requirements: None.

Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.