Speech Analyst – R6719-2603

This job was posted by https://okjobmatch.com : For more information,
please see: https://okjobmatch.com/jobs/3190730 Its fun to work in a
company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

SUMMARY

The Speech Analyst is responsible for extracting and interpreting spoken
communications in real-time, to deliver incalculable information to
Speech Analytics Analysts (project leads), for reporting critical data
to stakeholders. Leverages the automated speech-to-text technology by
applying proprietary analytics layers to extract business meaning from
queried data. Provides our business partners with high quality,
innovative, and valuable insights regarding important customer concepts.

As a federal contractor, CNI is a drug-free workplace and adheres to the
Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be able to obtain government security clearance for government
systems access.

Must be a strong communicator with superior analytic skills able to
thrive in a feedback-rich environment.

Must demonstrate excellent communication skills (oral, presentation, and
written) and a demonstrated proficiency in Microsoft Windows/Office,
particularly Excel and PowerPoint. Experience learning and implementing
new software.

Advanced proficiency required in MS Excel and MS Access, and/or
equivalent reporting and data analysis applications.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following. Other
duties may be assigned.

Master MSP (Medicare Secondary Payer) regulations, Speech Analytics
query tools, and mandated quality metrics to autonomously evaluate a
high volume of transcribed data.

Performs real-time targeted listening activities to identify emerging
trends gathered from Speech Analytics media sets to highlight
opportunities within a defined scope of work daily.

Works in tandem with project leads to interpret requests and transform
category builders, case studies, and strategic planners into pivot
tables and charts to help outline key elements.

Consults with tenured leads to assess relational data and exchange
insights on behavioral analysis and customer feedback to support anomaly
detection for category development and tuning.

Achieves consensus through collaborative sharing, comprehensive peer
review, or team approval when calculating, constructing, and finalizing
all investigatory findings.

Maintains coherent inventory templates and investigation forms to file
requests, index ad-hoc assignments, and catalog residual tasks for
continuous usage and retrieval.

Participates in team meetings, offering and welcoming feedback, to
examine best practices, streamline methodologies, and continuously
elevate standards.

Meets or exceeds core-competencies for this position.

Maintains confidentiality and upholds the highest standards for privacy
and data integrity and security.

Responsible for adherence to qualitative and quantitative standards as
established to meet contractual obligations and changing business
requirements.

Plans daily activities within the guidelines of company policy, job
description and supervisors instruction in such a way as to maximize
personal output.

Responsible for aiding in own self-development by being available and
receptive to all training made available by the company.

OTHER DUTIES

Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

Bachelors degree in business or technology or appropriate combination
of post-secondary education or relevant work experience. One or more
(1) years of experience in business analytics, speech analytics, and/or
reporting. One or more (1) years of health care industry experience
with knowledge of Medicare data collections and recovery activities.

Experience in Medicare recovery environment is preferred, including:
Medicare policies and procedures, MSP related systems (ReMAS, CWF/HIMR,
ECRS, HIGLAS, BCRS, and image repositories). Prior call center
operations experience is a plus, including experience with Verint call
center software.

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

Understanding of and ability to apply basic statistical-based methods of
analysis including statistical relevancy and margin of error calculation
is required.

Ability to perform cost-benefit analysis is preferred. Ability to
effectively storyboard, develop, and deliver executive level
presentations is also preferred.

Self-driven, strong work ethic to meet required deadlines as well as
autonomously direct ones own work. Very detail-oriented, ensuring
veracity of and building confidence in analysis results.

Understanding of and ability to apply basic statistical-based methods of
analysis including statistical relevancy and margin of error
calculation.

Strong skills in MS Off