Customer Solutions Representative – CUSTO002460-00001

The Customer Solutions Representative (CSR I) is responsible for receiving and processing all customer request for service. The CSRI serves as the end-to-end point of contact for customer service request and solutions. Collaborates with a team of CSRs to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.

Essential Duties and Responsibilities

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional minor duties may be assigned.

– Manage daily customer communications (inbound and outbound calls/emails) in a professional, warm and friendly manner
– Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction
– Confirms understanding of customer needs, issues, and requests.
– Presents LES services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits; leverages supporting evidence and clearly connects LES solutions to customers business needs
– Utilize different systems to manage reports and case management.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

– Actively listening to customers request and understand their needs.
– Excellent verbal, written and analytical skills
– Professional phone etiquette
– Identifies and resolves problems in a timely manner
– Proficiency in the use of all Microsoft Office tools
– Act with the customer in mind, and strive to exceed their expectations.
– Work efficiently and effectively, both independently and as a team to ensure exceeding call centers standards
– Balances team and individual responsibilities and helps build a positive team spirit
– Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
– Show versatility and adaptability.
– Is consistently at work and on time
– Adapts and able to deal with frequent changes in the work environment
– The ability to understand and speak Spanish is a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity