Supervisor, Customer Solutions

Supervisor, Customer Solutions

Requisition Id: 375120

Business Unit: LTL

Location:

North Richland Hills, TX, US, 76180

What you’ll need to succeed as a Supervisor, Customer Solutions at XPO

Minimum qualifications:

Bachelors degree or equivalent related work or military experience

3 years of related experience

Preferred qualifications:

Strong project planning and development experience

Experience building and improving processes and establishing metrics to track and illustrate performance

Proficient in Microsoft Office

Able to learn new systems quickly

Available to work extended hours when necessary

Able to travel occasionally

Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment

Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines

Excellent verbal and written communication skills

Able to maintain high ethical standards and confidentiality

Exceptional problem-solving skills

About the Supervisor, Customer Solutions job

Pay, benefits and more:

Competitive compensation package

Full health insurance benefits are available on day one

Life and disability insurance

Earn up to 15 days of PTO over your first year

10 paid company holidays

401(k) option with company match

Education assistance

Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

Lead the team to achieve a superior level of customer satisfaction

Facilitate account onboarding, including scope, training, process documentation, etc.

Develop customer-specific procedures; lead and ensure continuous process improvement in all customer engagements

Ensure the team is meeting the expectations of both internal and external customers

Advocate for best-in-class customer experiences and a customer-focused XPO culture

Work directly with customers on complex issues to gather the voice of the customer (VOC) data

Analyze, develop and monitor metrics and key performance indicators; provide appropriate reporting to senior management including opportunities to improve current service offerings

Collaborate with internal teams to drive continuous improvement

Promote a high level of employee engagement

Hire, motivate, mentor and develop direct reports and aid them in achieving their career goals

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPOs candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=enUS) .