Risk Management Representative 1

Overview

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.

The Compliance team works to protect and nurture Mailchimp’s reputation, systems, sending ability, and revenue streams by enforcing our Terms, combating abuse, and educating and empowering our users to follow best practices that optimize deliverability. Our team loves to learn, collaborate, and have fun together.

We’re looking for a Compliance Analyst I to join our Compliance team. You will interact with customers through our email-based ticketing system to investigate and resolve their compliance issues. You are comfortable asking questions, digging deep, connecting the dots and making judgment calls that balance the needs of the customer with the needs of the business. Excellent written communication skills, thick skin, and a sense of humor are some of the ingredients that will make you successful. If this sounds like you, we would love to hear from you!

What youll bring

Bachelors degree or relevant work experience

1 year working experience in Product Support

Ability to exercise judgment based on analysis of information

Attention to detail in investigation and written communication

Strong analytical and critical thinking skills

Customer centric focus, must work diligently to assist our users in an compassionate and timely manner

Technical aptitude and excellent customer service skills

Ability to empathize with customers and convey confidence

Ability to quickly learn and articulate technical concepts

Self-directed and motivated

Ability to work independently under general supervision

Humble about accomplishments and creative about solutions

Comfortable working in a ‘change fast’ environmentExperience with marketing and ESPs is a plus

Understanding of anti-spam legislation is a plus

SQL/Database Query Experience is a plus

How you will lead

Understand and enforce our Terms of Use

Demonstrate empathy with customers while maintaining the best interests of the business

Investigate user accounts to identify compliance issues and determine appropriate course of action to bring issues to resolution

Educate users on best practices of email marketing and list management

Use established methodologies and documented investigation techniques to

Identify problems, collect data, establish facts, bring issues to resolution

Respond to issues in accordance with defined Service Level Agreements

Meet /exceed defined productivity and quality metrics

Collaborate with Delivery, Product Support, Legal, Billing or other internal departments on issues related to compliance

Act as subject matter expert for users and internal departments

Partner with team members on various strategic projects or corporate initiatives as needed

Communicate pertinent information to colleagues and teammates

Participate in weekly team meetings

Ability to work Mon-Fri 8pm-6am EST and potentially participate in potential weekend coverage rotation.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.