TPWD – Customer Service Representative I (Fee Collector/Fluctuating Hours)

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00045228
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisors name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with See attached” or “See resume” will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state unknown for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enMILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.
Required forms that will need to be attached with application for Military Employment Preference:
1. Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.
5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insur nce, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.HIRING CONTACT: Mayra Perez, (956) 725-0853PHYSICAL WORK ADDRESS: Lake Casa Blanca State Park, 5102 Bob Bullock Loop, Laredo, TX 78041
GENERAL DESCRIPTION
NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.
Under the direction of the Office Manager/Team Leader, this position performs entry-level to routine customer service work. Responsible for performing general clerical duties and providing customer service and information to the public. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration, registration of visitors, and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Qualifications: MINIMUM QUALIFICATIONS
Education:
Graduation from High School or GED.
Experience:
No experience required.
Licensure:
Applicant must possess a valid State drivers license.
PREFERRED QUALIFICATIONS
Experience:
Experience in cash handling or customer service;
Experience performing clerical or administrative support duties.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office skills;
Knowledge of basic math calculations;
Knowledge of fiscal control policies, public safety, and revenue reporting concepts;
Knowledge of administrative procedures;
Skill in using MS Word, Excel, and Outlook;
Skill in effective verbal and written communication;
Skill in basic report writing for completing various daily and weekly reports;
Skill in general routine office cleaning;
Sill in providing quality customer service in a courteous and professional manner;
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;
Skill in using standard office equipment;
Ability to accurately handle cash and account for revenue collected;
Ability to handle multiple tasks effectively;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to prepare and maintain detailed records, files, and reports;
Ability to respond to public inquiries in a timely manner;
Ability to perform manual labor, in