Telecommunicator

Telecommunicator is responsible for receiving and processing emergency and non-emergency calls, providing critical information to first responders, and ensuring effective communication during emergency situations. This role requires excellent communication skills, the ability to multitask, and a calm demeanor in high-pressure situations.

### Key Responsibilities:

– Call Management: Answer emergency and non-emergency calls promptly and professionally, assessing the urgency and nature of the calls.
– Information Gathering: Collect relevant information from callers to determine the appropriate response and ensure accurate documentation.
– Dispatching: Coordinate and dispatch emergency personnel and equipment based on the nature of the incident and established protocols.
– Communication: Maintain clear and continuous communication with responders and other relevant agencies throughout incidents.
– Data Entry: Accurately input call information into the dispatch system and maintain detailed records of calls and responses.
– Customer Service: Provide assistance and guidance to callers, addressing their concerns and offering reassurance during stressful situations.
– Emergency Protocols: Follow established procedures and protocols for various emergencies, ensuring compliance with legal and organizational standards.
– Training and Development: Participate in ongoing training sessions to remain current with emergency dispatch protocols and technologies.