Bakery-Food Service Rep

## Job Description

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Representative, youll provide a well-stocked, well-maintained department while providing superior customer service. Youll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Once youre eligible, youll become an Owner in the company, so were looking for commitment, hard work, and focus on quality and Customer service. Partner-owned means our most important resources–People–drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE… commitment to work hard to make sure People come first?
HEAD FOR BUSINESS… a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS… initiative to step up and do what needs doing?

We are looking for:
– a high school diploma
– communication and interpersonal skills; ability to work in a fast-paced environment

What is the work?
Customer Service:
– Provides superior customer service
– Takes orders from customers by telephone or in person
– Answers customer questions regarding products; assists them with selections

Food Service / Production:
– Prepares, packages, and merchandises fresh product effectively
– Slices, packages, labels, rotates, and culls products for poor quality
– Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales:
– Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food Safety:
– Cleans and sanitizes display cases
– Operates / maintains equipment properly
– Complies with H-E-B food safety and sanitation standards
– Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:
BAKERY:
– Records production and shrink to aid in production planning
– Assists in technical areas as needed (e.g., baking, frying, and decorating)
– Culls bakery products for poor quality, expiration dates

DELI:
– Takes care of service counter Customers
– Uses ordering system applications
– Uses Fresh Production Planner
– Performs inventory management processes (MSI, PAW) as required
– If applicable, ensures catering orders are prepared and ready in time for Customer pickup
– Performs all sanitation and maintenance tasks for Deli slicers

PREPARED FOODS:
– Serves / packages products at customers request
– Educates customers on preparation / reheating instructions of prepared foods
– Prepackages condiments (sauces, dressings) for prepared food items
– Cuts, slices, dices, chops, food in preparation for chef