Donation Services Associate – Arvada Retail Store

Description

External Application Deadline: September 06, 2024
The Donation Services Associate is typically the first point of contact for
customers that are dropping off items at retail stores. Donation Associates
provide excellent and friendly customer service by greeting customers
timely and providing assistance as needed. The Donation Associate is
responsible for keeping products organized by following Goodwill standards.
Minimum Pay starts at $15.65 per hour.
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Full Time opportunities available!

Based on eligibility requirements, Full Time Associates may participate in
Medical, Dental and Vision plans and company paid benefits such as Short and
Long Term Disability, Life & ADD, Flexible Spending Accounts, 403b
Retirement and more. Additional benefits include Vacation and Sick accrual,
Floating Holidays, Paid Holidays and different types of leave.
JOB SUMMARY:

The Donation Services Associate I is typically the first point of contact for
customers that are dropping off items at retail centers. Donation Services
Associates provide excellent and friendly customer service by greeting
customers timely and helping as needed that may include lifting or
unloading donations from a customers vehicle or other area. Associates are
expected to handle goods with care, showing respect for items donated.

ESSENTIAL FUNCTIONS:

Provides excellent Customer service, greeting customers in a timely
manner, answering product questions as needed.
Assists every customer by unloading donations from vehicle or other area(s).
Ensures donated items are handled with care and sorted into appropriate bins
or production areas.
Inspects all donations within assigned areas and make decisions on quality to
sort appropriately for the sales floor or to be shipped to other locations.
Ensures a safe, organized, and clean environment is maintained for both
customers and fellow employees within the donations entrance and parking lot
areas.
Maintains remote donation centers shed and trailer, following appropriate
opening and closing procedures when working at a remote site.
Orders supplies using provide computer equipment and software programs.
Ensures supplies are kept well stocked at remote site(s) as necessary.
Tracks and reports donation levels daily to ensure trailers do not become over
stocked when working in remote donation center locations.
Works with transportation department and dispatchers to schedule trailer
pick-ups and drop-offs at remote locations.
Follows all retail center policies and procedures.
Follows all safety processes and procedures to help provide a safe working
environment for employees and customers.
Cross-train in other departments or areas; act as a back-up for other areas
as required.
Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Education:

High school diploma or equivalent preferred.

Experience:

One (1) year of retail experience preferred.

Other:

Must be able to make decisions by following Goodwill standards and guidelines.
Must have basic computer skills to be able to log into a computer system to
order supplies and to send and receive email.
Must be able to work in various weather conditions with varying temperatures.
Must be able to use safety equipment to assist with lifting heavy objects such
as a dolly or pallet jack.
Must be able to communicate effectively with customers, managers,
supervisors, staff, and peers Must be able to work a varied schedule to
include weekends, evenings, and holidays with occasional overtime as
necessary.

Core Compet ncies:

Communication, Level 1
Customer Focus, Level 1
Excellence, Level 1
Knowledge and Skills, Level 1
Teamwork, Level 1
Trust, Level 1

Functional Competencies:

Time Management

Physical Requirements

The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with