Shift Supervisor – Lake Arbor Retail Store

Description

External Application Deadline: October 7, 2024
Come Join our TEAM !
A High Energy – Enthusiastic – Friendly – Fun work Environment!

Goodwill of Colorado is seeking versatile and adaptable candidates with
experience to become our Shift Supervisor at our Lake Arbor Retail Store.
Previous supervisory experience in retail, restaurant, hospitality or
similar industries is preferred for this position. A successful Shift
Supervisor will naturally become a top candidate for career growth
opportunities within Goodwills Retail Division.

Minimum Pay starts at $19.30 per Hr. DOE
Please Note: This position is a supervisory position, is full-time and
will require open availability (including evenings and weekends). Our
operating hours will soon return to 9 am to 9 pm Monday through Saturday and 9
am to 7 pm Sunday. Shifts for this position could start as early as 7 am and
go as late as 10 pm.

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Full Time employees in Retail Operations are eligible for Medical, Dental,
Vision, Short Term Disability, Life/Accidental Death and
Dismemberment, Flexible Spending Accounts, Long Term Disability, and
several voluntary supplemental benefit offerings. In addition, these
positions are eligible for paid time off in the form of vacation, sick,
holiday, floating holiday, jury duty and bereavement leave. All employees
may also make pre-tax or post-tax (Roth) contributions to our retirement
plan – must be 18 years of age to participate.
“Goodwill of Colorado is a Public Service Loan Forgiveness Program
(PSLF) eligible employer”
OBJECTIVE:
The Shift Supervisor will be responsible for day-to-day, tactical and
practical leadership of associates and teams across the entire retail center.
RESPONSIBILITIES:
Generally responsible for monitoring the whole retail center and addressing
immediate issues of safety, customer focus, product flow and aesthetics
either personally or through delegation (aka “Management by Walking Around”)
Employee leadership
Manages breaks
Redirects staff/work teams to address call-offs
Coaches employees verbally and with initial write-ups
Provides input to reviews and terminations
Facilitates employee purchases
Task/Functional leadership
Assists in opening and closing procedures
Responsible for the verification step related to the daily sales report
paperwork
Responsible for counting drawers
Responsible for making change between drawers and safe
Assist with inventory process by counting, entering, verifying
Customer Focus
Plan, coordinate and control the activities of the customer service team to
maintain and enhance customer relationships and meet organizational and
operational objectives
First escalation point for customer complaints
Point of contact for turning down donations at ADC
Cross-training
Maintains knowledge of store procedures at the proficiency of a generalist
with the ability to occasionally fill in for an emergency
Maintains knowledge to the level where operations can be maintained in the
rare case where no Supervisor, Assistant Manager or Manager is able to be on
premises.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education:
A High school diploma or equivalent is preferred.
Experience:
Previous supervisory experience is preferred.
Two (2) years retail experience is desired.
Other:
Familiar with product pricing, trends, fashions, and seasonal changes.
Ability to communicate effectively both verbally and electronically with
customers, managers, supervisors, staff, and peers.
Able to quickly problem solve and make decisions.
Able to maintain confidentiality and follow oodwills policies and
procedures.
Able to withstand prolonged standing, bending, and lifting up to 8 hours
per day.
Able to work a varied schedule to include weekends, evenings, and holidays
with occasional overtime as necessary.
Proficient in the utilization of office equipment, office software (i.e.
Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet
the needs of employees and the organization.
Ability to manage corporate email and calendar (i.e. Outlook).
The incumbent will be required and must have the ability to drive for company
business.
Per auto vehicle insurance carrier requirements: For applicants/employees
to qualify for inclusion on the Goodwill driver insurance schedule, for
purpose of driving Goodwill fleet vehicles, they must be at least:
19 years of age (not engaged in passenger transportation),
25 – 70 years of age for all passenger transportation services,
21 years of age for CDL.
Applicants/employee will be required to undergo a Motor Vehicle Record
(MVR) check and background check; applicants/employees must disclose
all moving traffic violations or vehicle crashes (within the last three