Network Operations Analyst IV

JOB SUMMARY

Supports the data and business analysis needs of Network Operations. Utilizes understanding of both business process and advanced technical capabilities of industry standard tools used to provide analytical insights. Possesses advanced knowledge in the business unit(s) they support, as well as an advanced level understanding of the Network Operations organizations systems and capabilities.

DUTIES AND RESPONSIBILITIES

Optimizes network performance through the application of statistical analysis using a diverse set of key data points.

Provides business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit(s).

Develops high quality graphs, reports, and presentations of data results. Perform statistical analyses for Network Operations business unit(s).

Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.

Facilitates communication between business unit(s) and Network Operations from initial requirements to final implementation.

Identifies, analyzes, and interprets trends or patterns in data sets. Present complex data sets and information in an understandable and compelling manner.

Works on multiple projects as a project team member, occasionally as a project leader.

Coaches less experienced staff.

Performs special projects as needed and other duties as requested by supervisor.

BASIC / MINIMUM QUALIFICATIONS

Bachelors Degree in Computer Science, Business Administration, and related field or equivalent work experience ; Cable Industry certifications

Minimum eight (8) years of Data query techniques and report building

Minimum eight (8) years of Microsoft Office Suite including Excel and Access

Minimum six (6) years of SQL and industry-specific database systems

Minimum six (6) years of Report building toolsets such as Crystal Reports, etc.

REQUIRED JOB QUALIFICATIONS

Leadership/project management experience requiring effective organization and communication skills as well as an ability to work with aggressive timelines

Exhibit exceptional and professional communication, both written and oral

Professional and courteous demeanor with ability to lead in a team oriented environment

Strong analytical and detail-oriented aptitude; a high degree of accuracy is required

Ability to present complex information in an understandable and compelling manner

Ability to learn and adapt to change

Strong business acumen

PREFERRED QUALIFICATIONS

Network Operations experience a plus

Develop and implement data collection systems that optimize statistical efficiency and data quality

Acquire and abstract primary or secondary data from existing internal or external data sources.

Identify, analyze, and interpret trends or patterns in complex data sets

Automate routines to improve efficiency and reduce errors

Programming skills preferred such as VBA, etc.

Advanced Cable Industry certifications preferred

WORKING CONDITIONS

Office Environment, some travel

ENO346 2024-41688 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-10-14 09:00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $78,900.00 and $139,500.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

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