UX Researcher II

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

Key Responsibilities:

Translate design questions into research plans that produce insight and inspiration for product strategy and product design

Analyze and represent research findings such that the team has a clearer understanding of the key design problems on which to focus

Use customer intents/motivations, experience maps, and other visuals to represent insights about users or competitors

Work closely with project teams to deliver research findings from multiple data sources (usability testing, usage metrics, survey data, etc.) as appropriate

Share actionable findings and prioritized recommendations with teams on a regular basis

Exhibit excellent interpersonal, negotiation and collaboration skills

Have the ability to quickly learn and adapt in a fast-paced, highly interactive and adaptive environment

Collaborate and iterate with Product Management, Voice of the Customer, Quantitative Researchers, and Marketing to design and deliver elegant but practical solutions that delight customers

Conduct user tests, research, and experiments to capture and understand real users’ motivations, goals, and pain points; facilitate design sprints and other discovery sessions as needed

Have a willingness to learn new programs and choose the right tool/method for the task at hand

Collaborate with Voice of the Customer team to review product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement

Present your work to various stakeholders, explaining how customer insights align with, or could influence, product goals

Continuously evangelize customer-centricity throughout the organization

Skills, Experience and Requirements

Education and Experience:

Bachelor’s degree or Masters degree in Design, Psychology, Ethnography, or related field

3 years of UX Research experience at consumer-focused product companies with a track record of shipping many features/products over the years

3 years performing research within a design or product organization – working closely with various teams and stakeholders (Design, Marketing, Engineering, etc.)

3 years experience creating and executing research plans (facilitating interviews, performing usability testing, building surveys, etc.)

Skills and Qualifications:

Extensive experience conducting user testing and research – this includes both moderated and unmoderated studies as well as remote research

Proficiency and familiarity with common testing platforms (UserZoom, User Interviews, Usability Hub, Optimal Workshop, Lookback, etc.)

Passion for digital video, streaming, and TV industries. Direct experience with video streaming product research is a huge plus

Ability to communicate customer insights clearly and effectively across all functions and levels of the organization

Sees customer problems as opportunities and obsesses over finding the most useful customer insights

Fluent in the latest design trends and research practices

Online portfolio that shows strong critical thinking and creative problem-solving skills

Salary Ranges

Compensation: $72,400.00/Year – $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the roles location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer – Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to ones potential success. DISH is committed to a workforce where everyones opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.