Retail Assistant Manager

POSITION SUMMARY:
Leads a store business unit, focusing on creating a consistent and positive
customer experience. Assists in the supervision and oversight of all team
members and business operations, monitoring and facilitating all production
and retail processes, pick-up and delivery, shipping and quality control
processes. Manages store in the absence of the Store Manager. The Store
Assistant Manager is required to perform all functions normally performed by
the team member.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)
Demonstrates consultative behaviors to ensure friendly, polite, expert
service is delivered to all customers
Evaluates the efficiency and productivity of team members in creating
positive customer experiences
If necessary, resolves customer disputes and complaints to ensure timely
resolution and customer satisfaction
Creates a customer focused environment in all areas of the store
(production, retail, self service, and shipping) and monitors the
store ensuring a clean and professional environment
Establishes and manages a process for customer flow in the store to improve
service experience ensuring customers needs are met quickly and quality
products are delivered
Provides training and development of team members on assigned shifts by
monitoring goals and providing feedback
Interviews job applicants, complies with all company hiring policies and
assists Store Manager with the hiring of team members
Coaches, counsels and provides feedback to team members on their
performance and to ensure adherence to company policies and standards
Maintains communication with the Store Lead Consultant and/or production
team to ensure deadlines are met and quality checks are being performed
Oversees shipping related services and activities
Responsible for communication with the Store Manager and team members on
daily/weekly/monthly goals, performance to plan, key performance
metrics, customer issues and company initiatives
Complies with and enforces FedEx Office established policies and procedures
and maintains an environment of controls
Assists Store Manager in review and transmission of payroll and daily close
out of POS
Performs all other administrative duties as needed or requested including
without limitation scheduling, payroll management, training compliance,
daily close-out of POS, bidding, ordering and receiving supplies and
inventory controls
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent education
1 year of related experience, prior supervisory experience preferred

ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration
for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular attendance at a
physical location and/or maintaining established business hours depending on
the scope and nature of the position

Pay Transparency: This compensation range is provided as a reasonable
estimate of the current starting salary range for this role across all
potential location . If this opportunity includes multiple job levels, the
salary information represents the job level minimum and the job level maximum.
Actual starting pay would be determined by experience relative to the job,
market level, pay at the location for this job and other job-related factors
permitted by law. An employee may be eligible for additional pay,
premiums, or bonus potential. The Company offers eligible employees
health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.75 – $22.95/hr

Additional Details:

FedEx Office postings will be posted either 90 calendar days or until all
position(s) on that posting are filled or closed, whichever comes first.

Quality Driven Management strives to deliver market-leading customer
experience, business excellence, and financial return through a
Quality-oriented culture and day-to-day application of Quality science.

Suggests areas for improvement in internal processes along with possible
solutions.
Works with management to reduce company costs/wastes, and to optimize
profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer