Assistant – People and Culture Service Center

Assistant – People & Culture Service Center

 

Salary: $14.42 – $18.03 Hourly

 

Job Type: Part-Time Staff

 

Job Number: FY2503461

 

Closing: 10/18/2024 11:59 PM Mountain

 

Location: 800 W University Parkway, Orem

 

Division: VP People & Culture

 

Position Announcement

 

The P&C Service Center Assistant performs confidential duties related to Human Resources. Provides first-line assistance to employees, applicants, and the general public regarding human resources administrative matters. Responds to telephone calls, emails, and walk-in customers to provide assistance with the Banner Human Resources Information System (Banner HRIS), benefits, and employment eligibility, etc. Verifies documents to process the federal I-9 forms. to procedural information, and performs routine problem resolution or referral on matters pertaining to employment, processing background checks, federal I-9 forms, employee benefits, compensation, and/or employee relations administration. Reviews, processes, and routes a wide range of incoming requests/questions pertaining to human resources.

 

Summary of Responsibilities

 

• Responsible for managing incoming calls as well as walk-in traffic from faculty, students, staff, and the general public.

• This includes disseminating information, recording, assisting with general questions, troubleshooting, problem-solving, and routing to the appropriate personnel and/or institutional area.

• Responsible for processing background checks, initiate and follow through with new hire paperwork and processing.

• Verifies document to complete the federal I-9 form.

• Provide information and assistance to job applicants with respect to the job search and application process; assist applicants with routine questions about job vacancies and application status; refer requests for in-depth job search assistance to talent acquisition team.

• Follow up with department representatives as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.

• Provide general information and assistance for all of human resources and refer complex issues and specific questions to subject matter experts SME.

• Maintain and update Onboarding packet, Background Check, and I-9 information in the HRIS system to ensure proper recording, routing, retention, storage and/or disposition of all documents received by the center, in accordance with established policies and procedural guidelines.

• Assist various HR areas with special projects or events as assigned.

• Perform miscellaneous job-related duties as assigned.

 

Qualifications / Licenses / Certifications

 

Any combination of education and experiences related to the summary of duties totaling two years

 

Preferred Qualifications:

 

Two years of paid office experience related to the summary of duties.

 

Knowledge / Skills / Abilities

 

Knowledge:

 

• Knowledge of human resources processes, procedures, and documentation, as applicable to a public institution.

• Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.

• Knowledge of general office etiquette to maintain a professional environment. Knowledge of computer software applications and data input, including Microsoft Excel, Outlook, calendaring a
nd Word.

• Working knowledge of automated job application systems and procedures.

 

Skills:

 

• Excellent verbal and written communication skills in order to interact professionally and effectively communicate with a wide range of individuals in a diverse University community.

• Excellent customer service skills with the ability to remain calm and professional in stressful situations.

• Data management and tracking skills.

• Demonstrated ability to maintain confidentiality.

• Records maintenance skills.

• Skills in the use of personal computers and related software applications.

 

Abilities:

 

• Ability to maintain composure in stressful and busy situations.

• Ability to maintain high accuracy and work quality standards.

• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.

• Ability to use independent judgment and to manage and impart confidential information.

• Ability to work effectively in a team environment.

• Ability to organize and manage workload effectively in order to meet deadlines despite competing demands for time and resources.

• Ability to follow verbal and written procedures and instructions.

 

EEO Statement:

 

UVU employment decisions are made on the basis of an applicants qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

 

To apply, please visit https://apptrkr.com/5704609

 

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