Technical Systems Administrator

Description:

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services.

• Join Forces with various Teams to triage and prioritize agency change and feature requests

• Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues or perform system updates directly with customers via virtual meetings, phone, & email

• Follow up with clients to ensure their systems are fully functional after troubleshooting

• Log & provide detailed notes on each customer interaction

• Solve problems effectively in an ever-evolving environment

• Report bugs and trends to the necessary Axon teams

• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients

• Proactively improve knowledge and develop analytical and technical skills

• Limited travel (up to 10%), as needed, to customer sites for direct troubleshooting

Skills:

customer service, technical support, troubleshooting, routing and switching, route and switch, windows service, administration

Top Skills Details:

customer service, technical support, troubleshooting ,routing and switching, route and switch, windows service, administration

Additional Skills & Qualifications:

Top 3 skills: 1.) Windows Service/Administration, 2.) routing and switching 3.) Customer Service Skills

skills: Experience with IP cameras, updating a network video recorder, MVR, experience with law enforcement or justice system is a plus

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.