Customer Care Specialist

Problem Solver. Forward Thinking. Crafter of Concise Communications.

All these terms make up our Customer Care Specialist . The Customer Care Support Specialist delivers world class experience through knowledge, building rapports, aiding and education to the subscribers. They perform ongoing support and service activities to ensure a high level of satisfaction. The Customer Care Specialist acts as an advocate for the subscribers in assisting them with the navigation of web-based tools and assessing identity theft situations to determine escalation. Subscribers call when they are going through various issues.

ONSITE WORK: Riverwalk Office: Scottsdale, AZ 85256 (close to Talking Stick Resort and next to Top Golf)

Interested in learning more about this role?

Bring your high school diploma or GED equivalent; associate or bachelor’s degree preferred. Have 1 years of professional call center customer service experience. Possess the following attributes:

Strong formal oral and written communication skills and able to communicate clearly

Able to navigate multiple software applications

Available to work a scheduled shift consistently

Dependable with strong work ethic

Highly empathetic and genuinely interested in helping subscribers

Be passionate about providing a great customer experience

Highly adaptable and focused on self-development

This job offers you:

Competitive wage at $21.00/hr.

Full-Time hours offered.

The assignment is temp to perm – if meeting requirements potential hire in 3-4 months.

Operation hours are 5 am to 7 pm Monday through Friday, 6 am to 6 pm Saturdayand, 7 am to 6 pm Sunday.

The CCS will work 8- or 10-hours work schedules: Sundays through Thursdays or Tuesdays throughSaturdays. Overtime is applicable with prior approvals from Management.

Training Details:4 weeks of training-Monday through Friday, 1 st week: Content Learning, 7 am to 3:30 pm; 2 nd week: Blended content learning and live phone calls,3 rd and 4 th weeks: Live Call Nesting.

Manpower doesn’t stop there. We also offer:

MyPath, a college tuition program that offers a free education up to a BS Degree

Skill Certification Courses specific to Call Center, Accounting and Team Lead roles

Recognition Programs-A time to celebrate YOU and your accomplishments

Weekly Paychecks

Health, Dental Benefits as well as stock options

Business Casual Work Environment, where suits are overrated!

You will be expected to:

Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner.

Provide guidance to subscribers regarding products, technical support, and identity theft alerts,including troubleshooting account issues.

Assist subscribers with logging into theironline portal, either for the first time, or by troubleshooting technical issues.

Initiate Zendesk tickets for the I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.

Identify the next steps required for the subscribers through active listening and problem-solvingskills.

Maintain strong company product and service (you get to be the one to explain all the amazingand cutting-edge tools the company has, to help people take charge of their online safety).

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employees race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.