Field Services Representative – 5001058540506_2-3361

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6723639
Job Summary

Provide exceptional field service to the customer base in support of the
sales effort. Service, promote, demonstrate, and train on the various
roofing systems, products, and accessories. Service a regional area or
customer base to ensure quality installations of Carlisle Architectural
Metals (CAM) products. CAM to include Drexel Metals and Petersen
Aluminum.

Duties and Responsibilities:

Inspection and scheduling of completed product installations.
Schedule inspections a minimum of 48 hours in advance. The inspection of
completed work on job sites includes a visual and physical inspection.
Inspections are completed in all outside weather conditions. Inspections
require conversing with the roofer and other parties regarding all
aspects of the installation and or warranty requirements. Inspections
require proper documentation and completion of all necessary CCM reports
per the standard electronic and written procedures of the time. Adjust
and learn processes as they develop over time. The inspection includes
allocated time for contractor assistance, i.e., assisting with minor
repairs etc. to close and approve the project.

Job Site Visits (JSVs) on systems being installed. Scheduling of
JSVs, the ability to physically assist in installing products or
systems, full knowledge of specifications and details, the ability to
converse and explain the specific product(s). The ability to recognize
errors to the system and explain corrective measures needed to meet
project specifications and warranty requirements. JSVs require proper
documentation and completion of all necessary CCM reports.

Completion and submission of forms, letters, and reports via
present-day electronic means. This includes standard forms utilized by
CCM. This includes the ability to write letters to roofers, building
owners, architects, consultants, etc., explaining what corrective
measures are needed to meet project specifications and warranty
requirements.

Telephone assistance for technical questions presented by product
installers. Answering telephone calls from outside parties regarding
project specifications and warranty requirements. This requires a full
working knowledge of specifications and details, the ability to converse
with outside parties, the ability to utilize other departments inside
CAM to assist/answer technical questions and/or problems presented by
CAM customers.

Scheduling of training programs, the ability to physically complete
product and accessory installation work, includes full working knowledge
of specs and details, the ability to converse and convey installation
methods to installers.

Mentoring and training newly hired Field Service Representatives.
Complete FSR Trainee Report Cards and review with trainee. Submit Report
Cards on time to provide the necessary feedback to ensure continued
progress of the new FSR.

Job Start-Ups. Scheduling of job start-ups with the contractors
office.

Investigation of or spot check of minor warranty claims/determine
root cause of leak or claim, if possible. Complete standard
investigation reports to properly convey situation to Warranty Services
Project Manager/Technical Director.

Competencies:

Teamwork

Builds trust with others by encouraging open dialogue and
collaboration. Seeks diverse perspectives to create stronger solutions.

Managing Change

Able to keep on track despite difficulties or barriers that may be
encountered. Addresses conflict to find common ground solutions.

Continuous Improvement

Retains a mindset of always striving to make things better. Applies
continuous improvement tools and processes to every aspect of the role.

Customer Focus

Listens to understand the needs of customers (internal a d external).
Builds trusting relationships and seeks innovative solutions for all
customers. Always has the customers needs top of mind.

Continuous Learning

Understands individual strengths and opportunity areas and seeks
development opportunities to leverage strengths and lean into
opportunity areas. Open to both giving and receiving feedback.

Drive for Results

Always has a sense of urgency to solve problems with actions. Seeks
to align goals with attainment of organizational strategy. Has a sense
of ownership and personal accountability for actions taken.

Personal Protective Equipment (PPE) Used:

PPE is required for this position; the necessary PPE will be
provided.

Required Skills/Abilities/Knowledge:

Essential Full Performance Knowledge:

Drexel Metals products and uses

Petersen Aluminum products and uses

Company policies and procedures

Department policies and procedures

Safety requirements

General roofing, construction, principles, and practices

Tolerances for products, details, and design

Hand and power tools

Driving laws

Company organ