Project Supervisor – Vendor Operations, Merchant Services

About the Team

The Vendor Operations team is responsible for managing relationships with external vendors, ensuring they meet the company’s performance standards, deliver exceptional services, and support the broader organizational goals. The team plays a key role in resource allocation, process management, and overall project delivery for initiatives that involve third-party vendors. They work cross-functionally with various internal teams such as finance, product, sales, support, merchant and consumer experience, and operations to ensure successful vendor collaboration and execution of projects. The Vendor Operations team is integral to driving efficiency and achieving key business outcomes through effective vendor partnerships, contract management, and performance monitoring.

About the Role

The Vendor Operations Project Supervisor will play a crucial role in overseeing and managing the intake, selection, and execution of vendor-managed projects (long or short-term). This role is responsible for collaborating with key stakeholders to define project scope, determine staffing needs, establish budgets, and align with OKRs. The successful candidate will work closely with vendors to select the best-fit partner for each project and ensure key results (KRs) are met. Additionally, the Project Supervisor will stand up processes and manage staffing levels for vendor teams, ensuring the smooth delivery and success of each project.

You’re excited about this opportunity because you will…

Participate in the quarterly intake of new projects, collaborating with internal and external stakeholders to understand the full scope, including project requirements, staffing needs, budget, and performance OKRs.

Work closely with vendors to evaluate and select a vendor for each assigned project based on project scope and resource availability.

Manage the end-to-end project lifecycle, ensuring KRs are defined, tracked, and achieved in alignment with organizational goals.

Stand up processes for newly onboarded vendor teams, establishing workflows, communication channels, and tools to ensure operational excellence.

Supervise the staffing and resource allocation for vendor-managed projects, ensuring vendors have the necessary team to meet project demands.

Provide ongoing support and management to vendors throughout the project, troubleshooting any issues that arise and ensuring timely completion of project milestones.

Monitor performance metrics and KPIs, generating reports on project status, performance, and vendor efficiency.

Ensure budget compliance and manage financial tracking for vendor projects, adjusting forecasts as needed.

Maintain strong relationships with vendors, ensuring continuous improvement in their delivery and adherence to contract terms.

Identify opportunities for process improvement, making recommendations to enhance vendor performance and project outcomes.

We’re excited about you because…

Proven experience in vendor management, project management, or operations.

Strong ability to manage multiple projects and prioritize tasks in a fast-paced environment.

Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally.

Experience with budget management and resource planning.

Strong analytical skills and ability to monitor performance against established OKRs and KRs.

Ability to lead and stand up processes with both internal teams and external vendors.

Proficiency in project management tools and software; experience with Google Sheets and/or SQL is a plus.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

Compensation

The successful candidates starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here (https://careers.doordash.com/) .

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.

$64,000 — $94,100 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.