Sr. Employee Relations Business Partner

The Senior Employee Relations Partner supports the company by ensuring that managers are well-equipped to implement people solutions that will resolve employee relations matters, build a positive employee relations climate, and enable compliance with relevant employment legislation. The Senior Employee Relations Partner plays a vital role in partnering with our leaders, acting as an ER subject matter expert, and championing the employee experience.

This role is additionally responsible for identifying trending issues, assessing root causes, and making recommendations on how to address systemic concerns. The Senior Employee Relations Partner reports to the Employee Relations Manager and partners closely with Business Leaders, HR Business Partners, Employment Legal, the Learning team, and other functions within the People Team.

What You’ll Do

Partners with employees and managers to settle in-depth, complex, non-routine work-related issues through advice and recommendations. Recommend solutions when the repetition of individual problems indicates negative trends.

Delivers high-quality decisions and counsel consistently to managers and employees. Identify and analyze employee matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk to the company;

Demonstrate a change management mindset through the identification of opportunities to enhance the employee experience through education, process improvement and innovative ideas; offer potential solutions to drive greater stakeholder satisfaction;

Demonstrating a risk and control mindset; escalating issues promptly as well as handling appropriate escalations from other members of the ER Team

Provide senior-level guidance to Employee Relations team members and/or act as a mentor to other ER/HR team members;

In partnership with ER leadership, provide data analysis and reporting based on business needs. Highlight key trends to actively drive proactive people solutions to minimize reactive work and mitigate organizational risk;

Maintain knowledge and awareness of all federal, state, and local labor/employment and wage and hour laws;

Approach decisions proactively, making effective and pragmatic choices, balancing benefit and risk, and maintaining compliance;

Supports and coaches Managers in developing, delivering, and monitoring Performance Improvement Plans and addressing corrective action and conflict resolution;

You’re excited about this opportunity because you will…

Be sought out by our business leader for thought partnership on challenges they are facing

Focus on balancing qualitative and quantitative data to look around corners and make recommendations

Use your expertise to guide leaders to maintain and build strong-performing teams

Keep a finger on the pulse of how our employees are experiencing DoorDash and relentlessly advocate for their needs

Be a culture carrier who shapes and evolves the DoorDash experience in partnership with our business leaders

Assist in developing and deploying targeted ER training sessions for people leaders across the organization.

Act as an SME and backup for the administration of the teams case management tool.

About You

BS/BA degree required, with at least 6 years relevant human resources experience, ideally focused on employee relations, employment law, or HRBP/People Partner experiences; Masters or JD a plus

Minimum 3 years of heavy emphasis on Employee and Labor Relations required

Mastery of employment law basics and performance management best practices.

Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or preempt unfavorable employee experience trends.

Excellent interpersonal skills, including high EQ, ability to build trust and influence at all

Experience diffusing tension and effectively mediating conflict.

Presentation and training facilitation experience.

Previous Tech/Startup experience a plus

Previous Contact Center/Sales/Support experience a plus

An eye toward innovation.

Outstanding interpersonal skills exemplified by great communication (written and oral) and a high EQ;

A phenomenal team player who knows how and when to collaborate to ensure success, and is comfortable liaising with multiple levels of leadership, Legal, HRBPs, and other stakeholders to get things done;

You are a problem solver with a strong bias for action that knows how to ask the right questions when you’re unsure;

The position may require some light travel as needed

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.