Operations Analyst, Professional Services

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

The Operations Analyst is responsible for the accurate capture and processing of data related to Rocket CSE customer delivery projects. This includes maintaining customer delivery projects throughout the full lifecycle from creation through closure. This is an exciting opportunity to work with customers and colleagues around the world.

Essential Duties and Responsibilities:

Ensures CSE Operations processes are followed correctly to maintain operational data integrity, which is essential to enable recognition of Rocket services revenue and provide customers with accurate invoices.

Establishes credibility as SME on Rocket CSE Operations processes, data, and systems.

Assists with onboarding of new entities and acquired companies as relates to CSE Operations.

Liaises with Finance, Sales Operations, all CSE functions, IT and others throughout Rocket to contribute to cross-functional efforts.

Meet operational timelines and deadlines, alerting CSE Operations management of concerns, risks, and possible solutions to avoid disruption of service or missed commitments.

Work as an effective team member in daily, monthly, and exception operations; demonstrates consistently strong interpersonal and communication skills.

Required Qualifications:

5 years in related business operations position

Proven critical thinking, analytical and troubleshooting skills

Experience with revenue-based business data, transactions, and concepts

Experience with prioritizing continual requests from multiple streams and keeping to established schedules

Experience with Salesforce, Kantata SX helpful.

Committed to Rockets core values of empathy, humanity, trust and love

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The base salary range for this role is $77,623.00 – $97,029.00 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

Healthcare coverage options to fit you (and your family’s) needs

Retirement savings, with matching contributions by Rocket Software

Life and disability coverage

Leadership and skills training opportunities

Two paid work days for off-site training

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.