Inbound Reservations – Sales Remote

We Put the World on Vacation

At Travel Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

This is a work from home position for candidates who reside in the state of Nevada. Must be in the Reno or Las Vegas area. Due to business constraints, candidates outside the state of Nevada will not be considered for this position and should not apply. Successful candidates must be able to report to one of our Nevada locations for new hire paperwork on day one and meet our work at home requirements (see below).

Our next new hire training class is scheduled to start on November 22nd, 2024.

How You’ll Shine

As an Inbound Reservations Agent, you’ll make booking vacations a breeze for owners. First, you’ll learn everything you need to know about our timeshare products, brands, resorts, and destinations. Then you’ll have the option to work from home, taking calls from owners who are excited to plan their dream getaways.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

Make reservations for owners

Troubleshoot reservation issues and help owners change or cancel existing reservations

Ask discovery questions to learn more about owners’ vacation preferences

Become an expert on our resorts, amenities, and destinations

Check resort availability and suggest alternative dates or accommodations if needed

Confirm reservation details to ensure accuracy and explain policies

Educate owners about vacation insurance and points protection

Provide assistance with additional travel planning

Answer questions about the vacation club product and how it’s used

You will start your career in the Reservations department to master this role. Based on your performance, you will have the opportunity to transition into dual branding or an elevated que to grow your career and help put the world on vacation.

Pay and Schedule:

$16.50 per hour

Training schedule (4 weeks): 6:00am – 3:00PM PST

Initial schedule after training: 10:30am – 7:00pm PST during the week and 8:30am – 5:00pm PST on weekends and some holiday.

A specific schedule will be given in training

What You’ll Bring

Passion for travel and hospitality

Good listening and conversational skills

Ability to quickly build rapport with customers

Willingness to work evenings, weekends, and holidays

Six months of customer service or sales experience

Basic computer skills

A high school diploma or GED

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. Were always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.