FAMILY SERVICES TECHNICIAN

FAMILY SERVICES TECHNICIAN

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FAMILY SERVICES TECHNICIAN

Salary

$24.07 – $37.36 Hourly

Location

Clark County – Las Vegas, NV

Job Type

PERMANENT

Job Number

27983

Department

Family Services

Opening Date

10/08/2024

Closing Date

10/22/2024 5:01 PM Pacific

Max Number of Applicants

250

Description

Benefits

Questions

ABOUT THE POSITION

The Clark County Family Services is seeking qualified candidates to apply for the Family Services Technician position. As a member of our team, you will perform a variety of paraprofessional welfare and protection duties in a human services setting which support the safety, permanency, and well-being of youth, families, adults and/or seniors.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Some positions may be confidential positions and are excluded from membership in the union.

Some positions may be be non-union positions and are excluded from membership in the union.

In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199.

MINIMUM REQUIREMENTS

Education and Experience:

Associates Degree in Child Development, Early Childhood Education, Psychology, Social Work, Education, Special Education, Behavioral Science, Counseling, Health Science, Human Services, Nursing, Social Science, Business Administration, Public Administration, Communications, Sociology, Criminal Justice, Social Services or Marketing. Equivalent combination of education or directly related experience may be considered.

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write “see attached resume” on your application.

Working Conditions: Work under potentially abusive, hazardous or emergency conditions. Some positions may require possession of a personal vehicle, which may be used for work purposes.

Licensing and Certification: Must possess a valid Nevada Class C Drivers License at the time of appointment.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

EXAMPLES OF DUTIES

General Family Services Tasks Performed in All Positions

Drives a County or personal motor vehicle to transport children and/or family members, make home visits and other in-person contacts and to attend meetings; Participates on various multi-disciplinary teams regarding clients; Contributes to the efficiency and effectiveness of the departments service to its clients by offering suggestions and directing or participating as an active member of a work team. Works in a typical human services, detention, or public safety setting. Uses standard office equipment, reads printed materials and a computer screen, completes case notes, court reports and other written materials documenting the safety, permanency and wellbeing of youth, families, adults and/or seniors. Communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained; Interprets, applies, and explains applicable laws, codes, regulations to both clients and the general public.

In the Department of Family Services (DFS), the Family Services Technician functions as a paraprofessional human services worker in each unit in which it is assigned. Due to the diverse utilization of the position, incumbents in this classification may be assigned to various units similar to the following.

Permanency Case Management (Out of Home, In-Home and Adoptions),

Conduct relative and fictive kin home visits to complete Emergency Placement checklists. With oversight from supervisor or lead case worker, conduct child and collateral contacts to ensure child safety in placement and provide documentation of all contacts. Complete all relevant background searches to include CPS and police records checks (SCOPE and CANS checks) and, requests diligent search information, and arranging for fingerprinting with Background Clearance Office. Documents in a timely and accurate manner all child and collateral contacts, as well as home visits for all case activity. Assists primary case workers with documentation of assessment tools used to make case planning determinations.

Resource Development and Support

Collect and review application documents for foster parent or relative licensing to ensure completeness, accuracy, and compliance pertaining NRS and NAC as well as DFS policies and procedures. Enters application into Unity or other automated tracking system and prepares and sends reference letters for verification. Prepare home inspection reports and completes follow up on deficiency notices. Maintains logs and work records of activities. Review foster parent files on an annual basis to ensure current certifications in all necessary areas and provide follow up as needed. Coordinate and schedule fingerprint appointments for potential foster parents with DFS Background Clearance office. Coordinate required renewal background checks and home safety inspections for re-licensure purposes. Provide assistance to recruitment and information events for foster parent recruitment to include information regarding the recruitment and licensing requirements and processes. Schedule training for foster care licensing. Establish foster care files.

In the Social Service Department the Family Services Technician provides outreach to the community or client base to which assigned; makes clients aware of services and community resources available to them. Provides basic referral and case management services to clients in collaboration with other departmental professionals. Interviews clients to obtain information determine eligibility for various social service programs and assess the appropriateness of referral to other community assistance or social service agencies. Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans administration and other public and private sources as necessary. Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations. Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken. Determines the need for specific types of assistance, such as transportation, medical care, and senior companion or burial services. Maintains accurate logs and complies records of work performed.

PHYSICAL DEMANDS

Strength and mobility to work in a typical home or office setting to include standing and/or walking for an extended period of time, and strength to restrain and/or eject individuals; drives a motor vehicle for travel to client residences, appointments and meetings; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:

Flexible Schedules including 4/10 options

More Money in Your Pocket

100% Employer Paid Defined Benefit Retirement

No Social Security Deduction

No State Income Taxes

Two Employer Sponsored Health Plans Offered – Choice of PPO or EPO (hybrid of HMO)

Medical (https://www.clarkcountynv.gov/government/departments/riskmanagement/employeeandretireehealthbenefits.php#outer-2778) – Employer pays 90% of premium

Pharmacy Benefits (30, 90-day retail or mail order fills)

24/7 Telephone Advice Nurse – no employee cost

Teledoc, Doctoroo, and Dispatch Health

Retiree insurance – eligible after 5 years of service

Dental

Vision

Life Insurance – Employer Paid

AD&D – Employer Paid

Long Term Disability – Employer Paid

Generous Leave Accruals that include:

13 Paid Holidays including a Floating Birthday Holiday

Paid Vacation Leave

Paid Sick Leave

Holiday Leave

Other leave options

Catastrophic Leave

Parental Leave – Up to 90 days

Wide Variety of Voluntary Benefits that include

Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.

Trustmark – Permanent Life Insurance benefits and long-term care.

Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance

TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available

Morgan Stanley – Deferred Compensation Plan

Employee Assistance Program

Onsite Fitness Center – $12/month

Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.

01

The following questions 1-6 will be used to determine if candidates meet the minimum qualifications and must be completed in its entirety.

Which describes your highest level of education?

Some High School

High School Diploma or GED

Trade School or Technical Degree

Some College (1-29 semester credits)

Some College (30-59 semester credits)

Some College (60-89 semester credits)

Some College (90-120 semester credits)

Associates Degree

Bachelors Degree

Masters Degree or higher

None of the above

02

Please indicate the major of your degree.

Behavioral Science

Business Administration

Child Development

Communications

Counseling

Criminal Justice

Early Childhood Education

Education

Health Science

Human Services

Marketing

Nursing

Psychology

Public Administration

Social Science

Social Services

Social Work

Sociology

Special Education

Other

Not Applicable

03

If you indicated “Other” in question 2, please list what major your degree was in. If this does not apply, type N/A.

04

Indicate your full-time professional experience supporting a safety, permanency, and well-being of youth, families, adults and/or seniors in a human services setting.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

05

Please list the employer(s) on your application where your experience was obtained in question 4. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A only if you have no related experience (see template below).

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

06

Do you currently hold a valid drivers license?

Yes, I currently hold a valid Nevada drivers license.

Yes, I currently hold a valid drivers license from another state.

No, I do not currently hold a valid drivers license.

07

The following skills assessment is a self-assessment used to evaluate an applicants training and experience.

I understand that:

A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)

B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the “Education” and “Work Experience” sections of my application;

C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;

D) Responses to assessment questions that are not supported and clearly documented in the “Education” and “Work Experience” sections on the application may result in question scores being adjusted to receive zero points;

E) Assessment scores may be used to consider applicants for the selection process;

F) I further understand that since exam scores will be automatically generated based on the applicants response to each item in the assessment, score appeals will not be allowed for this recruitment.

I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the “Education” and “Work Experience” sections detailed on my application and that scoring appeals will not be allowed for this recruitment.

08

Indicate your full-time professional experience working in a Child Welfare, Social Service, or Juvenile Justice (Local and/or Federal Government) agency.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

09

Indicate your full-time professional experience scheduling and coordinating multiple appointments for youths, families, adults and/or seniors.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

10

Indicate your full-time professional experience communicating and working with individuals from a variety of socio-ethnic backgrounds.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

11

Please list the employer(s) on your application where your experience was obtained in questions 8-10. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A only if you have no related experience (see template below).

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

12

Indicate your full-time professional experience performing general clerical or office assistant work.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

13

Indicate your full-time professional experience ordering and organizing supplies and equipment.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

14

Please list the employer(s) on your application where your experience was obtained in questions 12-13. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A only if you have no related experience (see template below).

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

15

Indicate your full-time professional experience dealing with the public on the phone or in person and handling difficult situations that may arise from these interactions.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

16

Indicate your full-time professional experience facilitating community services and engaging service providers on behalf of clients in need.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

17

Indicate your full-time professional experience entering data and viewing case management programs such as Odyssey, File 360, Unity, or other similar systems.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

18

Indicate your full-time experience providing community outreach.

No Experience

Less than 12 months

12 to 23 months

24 to 35 months

36 to 47 months

More than 48 months

19

Please list the employer(s) on your application where your experience was obtained in questions 15-18. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A only if you have no related experience (see template below).

Employer Name:

Job Title:

Hours Worked Per Week:

Dates of Employment:

20

Indicate your proficiency level with Microsoft Outlook.

No Experience

Basic (can create and send email messages)

Intermediate (can create new folders, archive and store emails, can set appointments and create to-do lists)

Advanced (can set up contacts, generate auto-replies, can configure email settings)

Expert (can create, schedule and delegate tasks, plan meetings, and share and configure calendars)

21

Indicate your proficiency level with Microsoft Word.

No Experience

Basic (can setup a document, format the text, and edit the document)

Intermediate (can navigate the title and ribbon bar, can use spellcheck and grammar check, can create templates)

Advanced (can perform mail merge, edit headers/footers and add page numbers and title pages)

Expert (can insert pictures/borders, SmartArt, and charts/graphs)

22

This position may be used to fill positions working various times and schedules. Please select from the list below any of the work times and schedules you would accept (select all that apply).

Day Shift

Swing Shift

Graveyard Shift

Willing to work weekends (Saturdays and/or Sundays)

Willing to work holidays

Willing to work all shifts/days/holidays

23

Please indicate below the statement that best describes your Spanish bilingual ability.

I am not bilingual in Spanish

I have a good comprehension of Spanish

I speak Spanish fluently

I read and write Spanish at a proficient level

Required Question

Agency

Clark County

Address

500 S. Grand Central Pkwy, 3rd Floor PO Box 551791 Las Vegas, Nevada, 89155-1791

Phone

(702)455-4565

Website

http://www.clarkcountynv.gov

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