Domestic Customer Service Agent (Transcon)

We recruit, train, and retain the very best logistics and technical experts

We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.

Our high retention rate is influenced by our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website:

https://www.expeditors.com/careers

Schedule: Monday-Friday, 9AM-6PM

Scope of Position: Ensure the proper and timely movement of domestic freight and information, while providing exceptional customer service within the Transcon department.

Major Duties and Responsibilities: 

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operating system

Track and trace Transcon files as required

Use Workflows on daily basis

Ensure timely dispatch of shipments and communication to customers.

Interact with our customers in arranging their domestic shipments, meeting customer service standards

Contribute to maintain strong relationships with service providers

Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.

Understand department process flow, constantly looking for areas of improved efficiency

Ensure all customers standard operating procedures are followed and updated

Meet KPI standards, as per the company procedures

Minimum Qualifications: 

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department’s needs

Must be able to commute to the city of Compton, CA

Comfortable with numbers and basic mathematical skills

Comfortable working in a professional business environment

Desired Qualifications:  

Associates or Undergraduate Degree Preferred

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Ability to multi-task and prioritize throughout the workday while remaining focused and organized

Demonstrated ability to be proactive in thought and action

Analytical with a strong attention to detail

Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Ability to work independently and in a collaborative team environment

Willing to pitch in and help on last minute projects or assist team members

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

Willingness to work overtime as needed

Reporting Structure 

Lead Agent, Supervisor and Manager

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time 

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance 

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan 

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $21.50-22.50 per hour