Customer Service Representative

Company Description

Do you have a passion for creating ideas and using technology to solve challenging problems? At Bosch, we offer you the chance to make a difference in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology. With us, you can be part of high performing team thats committed to improving the quality of life on a global scale.

Bosch Building Technology is a leading global supplier of security, safety, and communications products and systems. Protecting lives, buildings and assets is the major aim. Our product portfolio includes video surveillance, intrusion detection, fire detection and voice evacuation systems as well as access control and management systems. Professional audio and conference systems for communication of voice, sound and music complete our offering.

Job Description

The Customer Service Representative (CSR) is responsible for customer excellence, and develops and maintains strong customer relationships in support of a wide variety of products and services. This position consistently handles various forms of customer interaction and communication. Core responsibilities include the following:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Assist customers in resolving issues on daily basis, related to products and/or services.

Interface with internal departments on all aspects of customer service; serve as “Voice of the Customer.”

Promote consistent and excellent customer relations and loyalty.

Process customer orders, returns, and exchanges accurately.

Track order status and provide updates to customers.

Routinely communicate accurate delivery information and promptly update customers when changes occur.

Investigate and resolve customer complaints or issues effectively.

Manage challenging customer interactions with professionalism and provide solutions in a prompt and accurate manner to meet customer commitments.

Interface with internal departments on all aspects of customer service.

Work with team members to achieve service goals and maintain a positive work environment.

Maintain confidentiality of customer information.

Complete special projects as assigned by management.

Follow company policies and procedures to ensure compliance and quality service.

Qualifications

High School Diploma or GED, preferred.

Associate degree in business or related discipline preferred.

Minimum 2 – 5 years experience working in customer facing role, and/or call center environment.

Excellent computer skills and working familiarity with multiple software packages, preferably MS Excel and SAP/ERP software packages.

Strong verbal and written communication skills required.

Professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.

Must have a sense of “team” response to satisfy sales goals and assure 100% customer satisfaction.

Multiple language capability is desirable, Spanish or French language proficiency preferred.

Additional Information

The U.S. compensation range for this full-time, non-exempt role is between $45,000 – $60,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome .

All your information will be kept confidential according to EEO guidelines.

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives: FIRST Robotics (For Inspiration and Recognition of Science and Technology) and AWIM (A World In Motion)

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Bosch Building Technologies intends to transform our business and thrive under new ownership! We are committed to expand our business and looking for talented individuals to join us on this exciting journey!

Learn more here: https://www.bosch-presse.de/pressportal/de/en/realignment-bosch-building-technologies-to-focus-on-systems-integration-business-259403.html