Patient Services Specialist (Medical Receptionist)

Patient Services Specialist (Medical Receptionist)

Brighton, NY (http://maps.google.com/maps?q=2253SClintonAveBrightonNYUSA14618) • Health Services

Job Type

Full-time

Description

Patient Services SpecialistBrighton, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment.No matter what.

Diversity and inclusion are core values and PPCWNY strives to recruit exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

In support of PPCWNY’s mission, thePatient Services Specialistwill be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.

Essential Functions

Greets patients, visitors, and colleagues in a friendly, courteous, and professional manner

Operates telephones efficiently by promptly answering the telephone, screening telephone calls and referring appropriately, and recording and delivering telephone messages as necessary

Addresses patient concerns in a prompt, courteous, confidential, and caring manner

Maintains a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations

Schedules, confirms and reschedules patient appointments as needed in a timely, efficient manner

Verifies and/or creates patient demographic and insurance information in the Electronic Practice Management System (EPM) to assure timely and accurate billing

Verifies and/or generates required consents in EPM such as but limited to: Request for Medical Services and the Payment Arrangement – Insurance form

Verifies insurance eligibility and coverage prior to services being rendered

Requests photo identification and insurance information from patients in accordance with our policy

Interfaces with Phreesia to check in and register patients

Assesses patients for their placement on a Discount Fee Schedule

Requests income information from patients by completing the appropriate documentation

Assesses eligibility and screens patients for grants and other payment sources such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program

Assists patients with completion of insurance forms as necessary; assists in obtaining necessary program eligibility documentation, if necessary

Collects payment and informs client of any outstanding financial responsibility

Verifies checks, credit cards, and debit cards, as outlined in procedures; provides patient with a receipt

Provides emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance to company policy and procedure

Reviews charges for completeness and accuracy; enters client visit record (CVR) data into EPM

Follows appropriate Cash Handling procedures

Faxes and/or scans medical records requests and paperwork, as directed

Other Accountability Activities

Provides excellent customer service to all patients and visitors with the intent of exceeding expectations

Travels to other sites as needed to fill in when a Patient Service Specialist is absent, as directed by the Health Center Manager

Participates in and adheres to agency’s Compliance, Quality and Risk Management program

Attends and participates in staff meetings; may assist with training of new staff or attending training workshops, as requested

Participates in affiliate initiatives

Accepts individual and joint responsibility for, participate in, and work to achieve productivity, customer service, and capacity goals as set by PPCWNY

Performs other duties as assigned

Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Requirements

Applicants must possess the following qualifications (or equivalent combination of education and experience):

Education—

High School Diploma or GED preferred

Experience—

A minimum of 1- 3 years of experience in healthcare and/or medical billing preferred; experience in customer service desirable.

Knowledge, Skills, & Abilities

Must be able to handle client information discreetly

Must be organized, able to prioritize tasks and handle multiple projects

Must have excellent customer service and communication skills and be comfortable with multi-tasking

Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens

Ability to work independently

Must have excellent communication skills (verbal and written), be able to work a flexible schedule with ability to travel to multiple sites when needed

Must be able to work a flexible schedule, and travel to multiple sites, as needed

Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked

Planned Parenthood seeks candidates who have experience delivering care and services to a racially and ethnically diverse service populations

Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili

A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Physical Requirements

Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation

Ability to travel to all agency locations as assigned

Work ScheduleThis is a full-time, 40 hours a week, position.Regular full-time schedule will be M-F with rotating Saturdays.

Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $16.50 to $19.18/hour. Actual compensation will be determined by experience and other factors permitted by law.

In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.

Salary Description

$16.50 to $19.18/hour