Building Automation Service Specialist – Lead Level – Pittsburgh, PA

Req ID: 438613

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?    

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.  

Our Lead Service Specialists performs assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Why is this so important?  Our Lead Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.   

Curious to see what a Service Specialist does on a day-to-day basis? CLICK HERE: SPECIALIST VIDEO (https://youtu.be/W6JV9XYtOKA)  

 

As a Lead Service Specialist, you will:   

Execute digitalization and standard service operations strategies

Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel

Follow safety requirements as outlined by Siemens and customers

Successfully complete assigned training as outlined in the training path

Follow mandatory policies, procedures, and standards

Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills

Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations

May coordinate with contractors on job sites and maintains tools and test equipment

Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy

Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools

Provide instructions to customer personnel regarding proper system operations and assist with training

Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement

Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs

Lead and mentor other Service Technicians and identify quote deficiency repairs

Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices

Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)

Work rotational On-Call and/or Minimal Overnight Travel

Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers

You will make an impact with these qualifications:  

Basic Qualifications:  

Electro-mechanical experience (either in a previous role or through education) and user PC/software skill

5 years of experience performing preventive maintenance and diagnostics of automation systems

Demonstrated on-the-job experience with:

Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking

Engineering concepts, programming, job start-up and checkout, and troubleshooting

Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions

Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted

Experience with Microsoft Office (Word, Excel, and Outlook)

Must be able and willing to work overtime as needed

Must be 18 years of age and possess a valid drivers license with limited violations

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

High school diploma or state-recognized GED

Specialized skill training/certification

Experience installing and servicing electronic control or HVAC equipment; 1 years

Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations

Engineering and programming (PLC or BMS) background

You’ll benefit from:   

Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html  

The pay range for this position is $63,980 – $109,680. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.  

 

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs! 

About Siemens:  

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

Our Commitment to Diversity, Equity, and Inclusion:   

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.  Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) . 

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.  

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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