Clerical Assistant 3

Reference #: 4672001
 

THE POSITION
Would you enjoy a rewarding career that utilizes your top-notch communication skills? The Bureau of Health Statistics and Registries Division of Vital Records is seeking a Clerical Assistant 3 to support our mission of administering the vital events registry. Join the Department of Health team and experience the satisfaction of public service while enjoying opportunities for personal and professional growth!

DESCRIPTION OF WORK

In this position, your primary function will be to provide customer service to the public, funeral directors, physicians, hospital records staff, coroners, and others requesting information on accessing services related to issuance of vital records certified copies or vital events data. You may be required to record calls and information into a software application for tracking and analysis, as well as offer alternatives to speaking and listening in the English language such as a translator or TTY/text. In order to assist consumers, you will utilize various specialized computer programs to search and verify birth requests. You will also review online order requests from applicants to ensure they meet eligibility standards. In this role, it is crucial to provide the most accurate, comprehensive, and unbiased information. Additionally, you may assist in providing training to new employees on tasks associated with their job duties and cross-train co-workers.

Interested in learning more? Additional details regarding this position can be found in the position description.
 

Work Schedule and Additional Information:

– Full-time employment (37.50-hour work week)
– Work hours are 10:30 AM to 6:30 PM, Monday – Friday, with a 30-minute lunch.
– Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. This position requires a minimum of two weeks of on-site training.
– Salary:In some cases, the starting salary may be non-negotiable.
– You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

– One year as a Clerical Assistant 2 (commonwealth title); or
– One year of moderately complex clerical experience; or
– An equivalent combination of experience and training.

Other Requirements:

– You must meet thePA residency requirement. For more information on ways to meet PA residency requirements, follow the linkand click on Residency.
– You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

– Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
– If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
– Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
– Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

– Penns lvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

– 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

– Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
– Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
– Your score is valid for this specific posting only.
– You must provide complete and accurate information or:

                  your score may be lower than deserved.
                  you may be disqualified.

– You may only apply/test once for this posting.
– Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.