TE41P4 Technical Operations Engineer

Description
The Technical Operations Engineer will…
Provide primary support and maintenance for the bulk content delivery platform for ACS Publications; provide software engineering solutions and enhancements as agreed to with the product owner
Learn the applications that support ACS Publications business, editorial, and content delivery operations, including customer relationship management, subscription fulfillment, and peer review applications and processes; provide application expertise when troubleshooting defects and understanding newly desired capabilities
Ensure the operational health of applications and services running in the production environment, responding to and/or resolving urgent defects affecting users
Participate as a part of an Agile team and the ceremonies typically conducted in an Agile program, such as backlog grooming, sprint planning, sprint reviews, demo, and retrospectives
Supervise the activity of other staff, contractors, and vendors who perform content operations activities, holding them accountable for service levels related to accuracy, timeliness, and operational efficiency.
Collaborate with technical architects and tech leads to ensure recommended technologies and approaches are employed
Provide accurate estimates for assigned work and follow best practices for software development and unit testing, ensuring high quality code deployments to production
Collaborate with technology staff/vendors around the globe, including with team members in India
Create/ensure appropriate documentation and knowledge capture for applications and technologies
Required communication, collaboration and organization skills
Excellent oral and written communication skills
Excellent collaboration skills with software engineers, internal clients, users, and overseas colleagues
Experience with desktop office and team productivity software is required (e.g., JIRA, Confluence, MS Project, Microsoft Word, Excel, Visio, PowerPoint)
Ability to complete multiple tasks within set deadlines
Excellent organizational, work management and analytical skills
Required professional experience:
Minimum 8 years experience in a software engineering related role, e.g., developer, architect, operations engineer, etc.
Bachelors degree in computer/information science or equivalent education
At least 1 years experience supervising the work of others.
Required technology experience
Experience with scripting languages, such as ksh, Perl, or Python; Windows and Linux environments; and XML markup technologies
Experience with content delivery/exchange technologies
Experience with Agile methodology, including sprints and Kanban
Preferred experience:
Development experience with Java and SQL
Experience with software testing and quality assurance practices
Experience with the software development lifecycle
Experience with software development testing, QA, and regression testing; writing test cases; creating and staging test content; carrying out tests
Technical certifications in AWS or equivalent.
Knowledge and experience of scholarly journal and book publishing, especially with knowledge and experience with content publishing, business/sales applications and technologies and peer review and editorial processes/technologies
Experience with Scaled Agile Framework (SAFe)
Experience working with offshore vendors
Location
The preferred location for this position is the Columbus, Ohio, office of the American Chemical Society. For a highly qualified candidate, the location may be the Washington, D.C., office of the American Chemical Society
The employee must be able to work a hybrid schedule, working a minimum of 2-3 days in the office
Typical work hours must be during normal business hours in the Eastern time zone, e.g., between 6am – 5pm
Relocation assistance may be avai