Underwriting Customer Service Rep

Job Title: Underwriting Customer Service RepresentativeJob Description

This position involves working in the Underwriting department of a major auto insurance division. This newly created role supports the underwriting team by handling high volume policy requests. Responsibilities include addressing moderate to complex policy and billing inquiries from both internal and external customers, ensuring efficient and professional service. The role includes resolving service concerns, documenting customer requests, and making policy changes. Service interactions may include inbound/outbound calls, correspondence, and call transfers.

Hard Skills

Customer Service/Call Center

Auto Insurance

Underwriting Support

Soft Skills

Problem Solving

Active Listening

Empathy

Job Type

This is a contract position with a duration of 6 Month(s).

Work Site

This is a fully remote position.

Work Environment

100% remote anywhere in EST or MST. This is a 6-month open-ended contract with the possibility for extension but not conversion. Working hours are from 8:30 am to 5:00 pm. Training will be provided for 2 weeks, with a focus on quickly integrating new hires. Expect to handle 50-75 calls per day, mostly inbound.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.