Application Analyst II, EpicCare Ambulatory, Hybrid, NJ

Application Analyst II, EpicCare Ambulatory, Hybrid, NJReq #:0000171479

Category:Information Systems and IT

Status:Full-Time

Shift:Day

Facility:RWJBarnabas Health Corporate Services

Department:IT&S Hospital Based OP Depts

Location:

Remote, 2 Crescent Place, Oceanport, NJ 07757

Job Overview:

Our suite of applications assists providers and support staff to care for patients in multiple hospital outpatient and ambulatory departments including Dentistry, Dermatology, Ophthalmology, Orthopedics and Transplant assisting with the unique clinical, regulatory, and billing needs of these settings.

The Application Analyst II is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision. The Application Analyst II is responsible for the installation,upgrades and the configuration of the application. The Application Analyst II assists in the coordination of customer support activities. The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue. The Application Analyst II also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications:

Required:

Minimum of three (3) years EpicCare Ambulatory build experience post certification

Demonstrated ability to support the application

Previous experience working with specified customer base.

Ability to work with moderate supervision.

Preferred:

Bachelor s degree or equivalent years of relevant work experience

Build experience in Epic Bones, Kaleidoscope, Phoenix and/or Wisdom strongly preferred

Certifications:

EpicCare Ambulatory Certification required

Additional certification in Epic Bones, Kaleidoscope, Phoenix and/or Wisdom strongly preferred

Essential Functions:

The Application Analyst II is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

Designing and building the related application

Working with Operations to optimize the design of the application s capabilities and workflows

Utilizes external resources for best practice builds and solutions

Performing a thorough review of all Foundation Build and operational requested content and workflows for application

Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality

Building data fields, screens, templates, and customer-defined functionality, as required

Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.

Following build standards and maintaining synchronization between environments in collaboration with environment team

Works with moderate supervision

Acts as a resource for Level 1 analyst

Assists with development of Change Readiness demos and documentation

2) Application Support:

Providing go-live support for customers on new applications, including functionality

Providing on-call support for application through go-live and post go-live

Representing application in Integrated Area Workgroups

Possesses solid working knowledge of subject matter

Works with customers, informatics on enhancement request requirements

Supporting continuous documentation of system modifications and updates

Shares knowledge and is a resource for Application Analyst I

Validates work performed by newly certified or new work by Application Analyst I

3) Documentation and Communication:

Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing.

Contacting the customer regarding ticket resolution if resolved or unable to fill request.

Logging decisions and issues/risks in trackers during build/projects

Supporting application governance needs, including development of business case for decisions

Maintaining version control of workflows, issues/risks log, and decisions tracker

Supervising basic issues and roadblocks, escalating issues as needed

Communicating with supervisors to determine necessary escalations

Presents oral and written communication to project team

4) Project Management:

Recommending areas for process improvement

Assisting with development of future state materials

Following the process for identification, tracking, resolution and closure of all issues

Following the change control process and any required changes

Collaborates with team members across the department as well as operational staff

Developing test scripts for new systems, complying with version upgrades and system modifications

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer