Item Proc Rep IV

Work Location:

United States of America

Hours:

40

Pay Details:

$22.00 – $28.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidates skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Item Processing Representative IV performs administrative tasks exercising judgment and discretion in the performance of duties usually in support of a single unit or team (encoding, reader/sorter, rejection/reentry) within Item Processing.

Shift:

2:30pm to 11pm M-F One week in office next week out at home. Fluctuates. Must cover vacations in office.

Training in office.

Preferred Qualifications

Check scanning & processing

Data Operating

Learning Canada & US

Communication, Flexible, problem solver, critical thinking

Jump from task to task

work independently & as a team

Must be computer literate

Depth & Scope:

Performs complex or non-routine administrative tasks exercising judgment and discretion in the performance of duties usually in support of a single unit or team within Item Processing

Works within standard procedures or modifies procedures for supervisory review and approval. Tasks are performed independently with limited supervision and review

Provides information and procedural knowledge for less experienced staff

Processes transactions accurately and on time

Escalates processing issues where necessary to ensure a high level of service is maintained

Researches discrepancies to resolution

Prioritizes and manages own workload to meet SLA requirements for service and productivity

Escalates non-standard or high risk transactions or other activities as appropriate

Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

Education & Experience:

High school diploma or GED

3-5 years related experience

Basic computer literacy and proficiency in common PC applications

Knowledge of Item Processing policies and procedures or other relevant banking operations experience

Demonstrated attention to detail and the ability to prioritize workload to meet unit objectives

Excellent verbal and written communications skills

Ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group

10-key skills preferred

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.