Senior Business Analyst – Operations

Requisition ID: 106293 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Waters 6,500 talented professionals leverage their significant expertise and the companys national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barrons 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agencys WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.Primary Role Sr. Business Analyst (Sr. BA) role serves as liaison between business SMEs, project teams and other stakeholders with focus on requirement analysis and documentation and conflict resolution. Sr. Business Analyst is responsible for requirements analysis, requirement documentation, business process (as-is & to-be) documentation & conflict resolution throughout project life cycle across one or more functional domains. Sr. BA will also work with QA/UAT team to assist with test strategy definition, requirement traceability matrix development and reviewing test plans/scripts to enable project team to successfully deliver quality technology solutions within budget and timelines.Key Accountabilities Work with business SMEs and technology partners (e.g., Solution leads and Architects) to research and analyze current state system capabilities and define requirements for technology solutions options. Understands how technology applications and systems support business objectives. Drives innovation and creative solutions by providing value propositions. Implements best practices and uses knowledge of internal and external technology challenges and opportunities to drive business transformation. Elicit, document, and translate business requirements into detailed functional and non-functional requirements. Help define SMART KPIs to track business value gains for each initiative. Assist testing teams in translating requirements and use cases into test conditions and expected results for functional, integration, performance & user acceptance testing. Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues. Participate in quality management reviews, including designs, prototypes and other requirements work products. Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration. Acts independently or as a member of a project team responsible for providing functional and high-level technical guidance concerning the business implications of the application of various systems and software. Knowledge/Skills KTo view the full job description, click here