Provider Solutions Specialist

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Provider Solutions Specialist today with HCA Florida Lake Monroe Hospital.

Benefits

HCA Florida Lake Monroe Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Provider Solutions Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

1. Implementation/Change Management: a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices.

b) Active participation in projects that affect physicians

c) Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.

d) Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies.

e) Assists in testing physician-related systems for facility-specific requirements.

f) Works to develop and deploy best practices for physician support.

2. Support Requests: a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed

b) Provides physician technology support to facility-based and referring physicians.

c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases.

d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams

e) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed.

f) Monitors and communicates trends and issues that may affect administration/physician relationships.

g)Provides timely response and resolution to provider issues identified and reported in Growth Link, as applicable.

h) Provides on-call support as needed.

i) Serves as a subject-matter expert for provider support to the Service Desk Community.

3. Access: HCA-IT&S, Inc. a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.

b) Assures providers and staff have access to appropriate patient data.

c) Promotes system security and patient confidentiality and helps ensure compliance.

d) As directed, conducts or assists with access reviews and audits.

e) Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training.

4. Partnerships: a) Contributes to division and facility strategic planning with regard physician product lines.

b) Acts as an advocate for physicians and physician office staff needs.

c) Provides an overview of provider-facing technology solutions to Provider Relations team.

d) Serves in liaison role for all new provider-related applications.

e) Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems.

What qualifications you will need:

Education: College graduate or advanced course studies or related experience with three years previous experience in healthcare related field preferred. Certification/Licensure: N/A

Physical Demands/Working Conditions: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Provider Solutions Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.