Field Operations Support Assistant

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Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

Prepares death certificates, prayer cards and related documents

Completes required permits and or certificates

Prepares and processes Veteran’s Paperwork

Prepares marker monument placement paperwork

Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

Prepares and distributes daily schedules, reports, and documents

Receives and processes payments and contracts

Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

Orders office supplies

Oversees the processing of installation orders to grounds and maintenance departments

Processes accounts payable transactions

Assists with the preparation of obituaries

Assists Location Management, Sales, Family Service Counselors and payroll as needed

Acts as backup to Receptionist

Greets family members and friends

Communicates client family’s needs promptly and accurately to the appropriate staff member

Conveys a sense of concern and empathy with client family members at all times

Responds to customer inquiries via telephone, internet and in person

Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 – 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience preferred

Basic mathematics skills required

Good verbal and written communication skills

Strong organizational skills and detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Postal Code: 32789

Category (Portal Searching): Administration and Clerical

Job Location: US-FL – Winter Park

Job Profile ID: F00216

Time Type: Full time

Location Name: Glen Haven Memorial Park