Airport Customer Service Supervisor – CID – 4191

General information

Job Title

Airport Customer Service Supervisor – CID

Date

Wednesday, October 9, 2024

State

Iowa

City

Cedar Rapids

Base Pay Rate:

$ 20.15

Seasonal Pay Rate:

$ 1.85

Full/Part Time

Part Time

Total Pay:

$ 22.00

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday A.M. shift

Requirements and Description

Essential Functions/ Key Responsibilities

Monitor and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.

Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.

Communicates with manager concerning any problems or issues.

Assists in the administration of payroll; completes shift paperwork and preforms other administrative functions.

Performs job duties of assigned shift (i.e., assist passengers through arrival and check-in process) Serve as an Escalation as needed, (all other items are primary functions),

Performs other related duties as assigned within the appropriate skill and experience capabilities expected for their position.

Ensure Employees are established strong process, Weekly Training report sent to all leaders on OJT items both AW and BW

Ensure Classes are posted from the different instructors and help drive engagement. Through text em all and any another means.

Issue corrective actions to employees that do not maintain a satisfactory training record.

Assist in the hiring process and recruitment process (Avature)

Assist in hour management and observational compliance.

Develop employees on good process for training completion.

Record local training as provided to include DL LMS, UA STC AW records, And follow up with leaders on observation checklist sign offs.

“Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.”

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity