Career Planner – Davenport

Career Planner – Davenport

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Career Planner – Davenport

Salary

$48,422.40 – $71,198.40 Annually

Location

Davenport – 52807 – Scott County, IA

Job Type

Full-time

Job Number

25-00939

Agency

309 Iowa Workforce Development

Opening Date

10/15/2024

Closing Date

10/27/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Christina Watson – christina.watson@iwd.iowa.gov

Description

Benefits

Questions

Job Description

Iowa Workforce Development is seeking applicants for the position of Career Planner at our IowaWORKS/American Job Center office in Davenport, IA.

Position Description

Iowa Workforce Development (IWD) is seeking to hire a motivated candidate to provide all required Reemployment Services and Eligibility Assessment (RESEA) program components to RESEA participants during all RESEA appointments.

Job responsibilities include but not limited to:

In this role the Career Planner will provide all required Reemployment Services and Eligibility Assessment (RESEA) program components to RESEA participants during all RESEA appointments. Review unemployment insurance (UI) claim status with claimant and refer any claim issues to appropriate staff member.

You will also provide required RESEA information to claimant to ensure work search requirements are being met and all work searches are documented correctly. Help explain, promote, and discuss One-Stop Center workshops to claimants and register claimants to attend workshops. Conduct electronic file search and compare applicants qualifications with employer job order requirements, referring qualified applicants. Assist and ensure a valid work registration is completed in database system. Create or update with customer their Individual Service Plan. Complete, review and provide claimant with a RESEA Agreement of Participation reflecting claimants RESEA obligations. Facilitate workshops for customers/participants of system programs and services, update workshops and presentations as new information is available and accurately document all services, appointments, or other pertinent information in database system.

Perform essential UI activities. Will adhere and refer to unemployment administration rules and Iowa law when working with customers regarding filing UI claims, answering questions and concerns.

Send proper documentation/notices timely to ensure positive outcomes. Maintain and organize all documentation related to any UI decisions. Ensure UI claims are active, and status of claims are up-to date.

Review previous UI claims for previous or current adjudications. Use database system to review salary histories. Cross reference database systems to ensure personal identification information matches. Adjudicate issues within the claim in accordance with all UI laws. Provide information to customers for UI appeals when necessary. Prepare and participate in all UI appeal hearings relating to issued adjudication decisions.

As a Career Planner you also educate customers on services available at the IowaWORKSlocation. Assist customers by answering questions about employment opportunities and local employers. Facilitate customers in using computers, i.e., searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. coach customers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Provided proficiency tests and skill assessments as needed.

Career Planner’s greet customers immediately upon entry into the IowaWORKSCenter utilizing greeting standards and scripts and welcome each customer in a friendly and professional manner. Provide courtesy, respect, and politeness in interactions with customers, both internal and external. Ask customers appropriate questions to determine services they are seeking and/or needing. In this role you will have an opportunity to Interact effectively and build respectful relationships among coworkers and partners. Collaborate within the On-Stop system, resulting in a better experience for customers. Provide feedback as well as potential solutions to team and/or leadership. You may need to assist with answering UI Benefits Customer Service line during periods of high call volumes.

Agency Overview

Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKSCenters and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

Excellent health, dental, and vision insurance.

Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.

Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.

Flexible Spending Accounts for medical and dependent care.

Free Life and Long-term Disability Insurance with the option to purchase additional coverage.

Employee Assistance Programs and Discount Programs for support.

Clickhere (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.

Hours of work: Monday-Friday 8:00am-4:30pm.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/WorkforceAdvisor-00807.pdf)

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes – I understand and agree.

No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No – I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes – I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from an accredited four-year college or university?

Yes

No

04

If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?

Not applicable

Six months or less

Six months to less than 12 months

12 months or more

05

How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.

No post high school education or work experience in the areas identified

Less than one year of post high school education and the specified work experience

One year to less than two years of post high school education and the specified work experience

Two years to less than three years of post high school education and the specified work experience

Three years to less than four years of post high school education and the specified work experience

Four years or more of post high school education and the specified work experience

Required Question

Agency

State of Iowa

Agency

309 Iowa Workforce Development

Address

1000 E Grand Ave

Des Moines, Iowa, 50319

Website

https://www.iowaworkforcedevelopment.gov/

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