Clerk Specialist

Clerk Specialist

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Clerk Specialist

Salary

$36,628.80 – $53,788.80 Annually

Location

Davenport – 52804 – Scott County, IA

Job Type

Full-time

Job Number

25-00936

Agency

400 Health & Human Services – Community Access & Eligibility – Child Support Services

Opening Date

10/15/2024

Closing Date

10/27/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Melissa Fry, AA2 mfry@dhs.state.ia.us

Description

Benefits

Questions

Job Description

At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing, and monitoring child and medical support orders, as well as processing support payments. We also offer programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.

The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers:

Hours 8-4:30, Monday – Friday

Health, Dental and Vision Insurance Package

IPERS Retirement package and option for deferred compensation

Flexible Spending Accounts (medical and dependent care)

Life Insurance

Employee Assistance Programs

Employee Discount Programs

Vacation

Sick Leave (with no cap on hours that can carry over)

The selected candidate will work with customers who may be reluctant to establish, modify or pay child support orders. Clerk Specialists provide legal support to office attorneys. Some of the duties include the preparation of files for hearings, preparing legal correspondence, typing legal documents, preparing, assembling, and sending documents for legal process service, maintaining electronic and hard copy legal files, uploading and filing documents with the Clerk of Court using an electronic filing system, managing attorney calendars, as well as other legal support duties as assigned. This position requires strong customer service skills and the ability to communicate with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other related entities to achieve the goals of the Child Support Program.

Responsibilities include performing specialized clerical duties with an emphasis on legal support. Provides information and responds to questions from case parties. Assists Case Managers and Attorneys with establishment and enforcement tasks. May assist with location duties by utilizing the internet, databases, and various automated systems. The position requires a highly motivated, organized individual with excellent written and verbal communication skills, and significant proficiency in Microsoft office programs (e.g., Excel, Word, Outlook), Adobe, and a wide array of computerized child support functions. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.

In addition, candidates must have the ability to:

Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.

Knowledge of basic office practices, legal forms and format, the maintenance of complex records and the use of guides and reference materials.

Prepare motions, letters, and legal documents for office attorneys.

Prepare legal files for attorney use in Court.

Organize and maintain files and records of a confidential, complex, or otherwise sensitive nature.

Ability to follow complex oral and written instructions accurately and efficiently.

Display a high level of initiative, effort and commitment towards completing assignments efficiently. Work with minimal supervision. Demonstrate responsible behavior and attention to detail.

Read and comprehend complex instructions including federal, state, and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.

Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.

Produce work that requires extreme accuracy.

Prioritize tasks and time to meet established performance goals and critical deadlines.

Perform mathematical calculations needed to accurately reflect support obligations.

Interact with employees and customers in a manner consistent with quality customer service delivery.

Resolve problems/issues by using good listening and positive conflict resolution skills.

Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.

Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.

Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals.

Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.

Accurately sort and scan physical mail; index and retrieve electronic mail from an electronic mail system.

Write clear, concise, and accurate letters that are grammatically correct.

Travel occasionally when work is required outside of the office.

Additional Qualification Requirements:

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Applicants are strongly encouraged to fully complete ALL employment and education fieldswithin the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Minimum Qualification Requirements

Experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;

OR

employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/ClerkSpecialist-00018-90018.pdf)

Additional Qualification Requirements

This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes – I understand and agree.

No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No – I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes – I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

How many years of experience do you have of full-time employment in clerical or closely related work?

No experience to less than 1 year

1 year to less than 2 years

2 years to less than 3 years

3 years or more

04

If you have a high school diploma/GED – how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.

No experience to less than 1 year

1 year to less than 2 years

2 years or more

Not applicable – I do not have a high school diploma/GED or equivalent

05

How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

No education/experience to less than 1 year

1 year to less than 2 years

2 years to less than 3 years

3 years or more

06

If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.

No education/experience to less than 1 year

1 year to less than 2 years

2 years to less than 2 1/2

2 1/2 years or more

07

If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?

No experience to less than 1 year

1 year to less than 1 1/2 years

1 1/2 years or more

Required Question

Agency

State of Iowa

Website

hhs.iowa.gov

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