Customer Care Specialist

JOB REQUIREMENTS: Description Join a Milwaukee Journal Sentinel Top
Workplace hall of fame company, 15 years in a row! Maybe its our focus
on employee development, maybe its the generous time off, or just that
we are an Employees First company altogether (check it out), but
theres a reason why youll find most of our employees have made Inpro
their career, not just a job. We are currently seeking a hard-working,
team oriented individual to help support our sales efforts in our IPC
Division. Our Customer Care Specialists are responsible for ensuring
Customer Delight in all customer interactions. Primary Duties: Taking
and initiating all direct customer calls relating to the following:
order status, order clarification, expected ship dates, shipping
information including proof of deliveries and tracers; expediting,
partial shipments, extended lead times and backordering of customer
orders per customer request. Responsible for all customer orders
generated by sales during entire order process, including data entry,
review, calling customers for additional or missing information and
order changes. Clarify Purchase Orders. Entering all quotes and
fax/email to customer. Generate sample requests for customers, inside
and outside reps. Creating, submitting and updating job list, contacts
and client information. Qualifications: Must be team orientated Interact
positively and professionally with all internal customers/departments
Utilize time management skills to maximize timely resolutions to
customer issues Strong attention to detail Dependable Clear and
effective verbal and written communication skills Ability to handle
several tasks simultaneously Good Judgement Specifications: High school
diploma or equivalent Self starter who is capable of working both
independently and as a team Computer knowledge; MS Office, email, fax,
CRM, and other company specific software products Qualifications
Motivations Entrepreneurial Spirit – Inspired to perform well by an
ability to drive new ventures within the business Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The contractor
will not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or disclosed
their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions
cannot disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information, unless the
disclosure is (a) in response to a formal complaint or charge, (b) in
furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c)… For
full info follow application link. Inpro is an Equal Opportunity
Employer of Minorities, Females, Protected Veterans, and Individuals
with Disabilities. APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A83106A60B7A4A19