Technical Support Engineer

Job Title: Technical Support Engineer

Position Summary

Working under the supervision of the Director of Engineering, you will support tasks related to design and manufacture, with a focus on service, repair, and commissioning of eddy current clutches, brakes, and electronic controls. These products are used in various applications requiring speed and/or torque control. While similar to variable frequency drives, these products offer unique advantages in certain applications. This role primarily focuses on electrical and controls but includes some mechanical aspects. You will interface directly with customers, sales, and manufacturing team members, providing technical support and on-site service to ensure products meet internal and industry standards and customer needs. The role may require up to 30% travel, including international travel.

What will your day look like?

Electrical control design work, including modifying existing controller layouts to meet specialized customer needs, new designs, and updating outdated components.

Mechanical eddy current drive and brake modification work, including support for design work.

Develop electrical/schematic drawings using AutoCAD and create bills of material to meet customer requirements.

Handle component changes due to obsolescence or supply shortages, including identifying component vendors and/or manufacturers.

Provide technical support to customers and in-house staff (Sales, Operations, Purchasing).

Perform testing and repair services along with commissioning of controls and/or mechanical equipment.

Program or modify controllers using Visual Basic, C, or assembly programs.

Provide warranty evaluation and potential customer on-site application changes to mitigate future problems.

What makes you the right fit?

Foundational knowledge of rotating mechanical equipment and electronic controls and their use in industry.

Proficiency in AutoCAD Electrical or equivalent computer-aided design tools, as well as Microsoft Office.

Ability to analyze assembly drawings and identify components required to generate bills of materials.

Experience with troubleshooting mechanical equipment or a demonstrated ability to quickly acquire the knowledge.

Ability to program and write clean, well-documented code.

Strong written and verbal communication skills.

Ability to design and/or modify electronic circuits.

Dependable, resourceful, and efficient.

A technical or Associate degree is preferred, but equivalent work experience will be considered.

Work Site

This is a fully on-site position in Sturtevant, WI

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.