Child Support Systems Business Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are looking for a Child Support Systems Business Analyst who will join our DDI team developing a case management system for our social services agency client. Working in this role, you will support the client through requirements validation and design, mocking up screens to aid client understanding in JAD sessions and developing process flows to show proposed system processes. When a functional solution is agreed upon, you will be responsible for system design documentation, including use cases and screen definitions. Later, you will be responsible for creating test cases and data and executing them to fully verify the new system.

As the Child Support Systems Business Analyst, you will be:

Performing definition of user functional requirements by translating development and/or maintenance requirements into specifications.

Participating in design validation and gap analysis sessions to validate requirements prior to the design phase.

Analyzing requirements to determine if there are any cross-functional dependencies with requirements in different functional categories.

Working with client Subject Matter Experts (SMEs) to fully understand requirements.

Eliciting, analyzing, specifying, and validating the business needs of project stakeholders.

Participating in Joint Application Design (JAD) sessions in conjunction with client SMEs to determine functional design solutions to approved requirements.

Creating screen prototypes to aid in design understanding.

Creating cases, screen design documentation, and other system documentation according to standards.

Preparing reports to track quality, quantity, and efficiency.

Documenting system processes and procedures.

Designing and modifying test cases and scenarios and executes system tests.

Preparing test data for testing phases.

Assisting in training as requested.

Qualifications:

Have 5 years’ experience working as a business analyst or systems analyst.

Possess a bachelor’s degree or have equivalent related experience.

Exhibit knowledge of the project life cycle.

Display experience creating logical process flow diagrams.

Able to perform and present root cause and downstream effects analysis.

Demonstrate experience developing use cases and designing screens.

Show ability to develop and execute system test scripts and document test results.

Ability to demonstrate skill and confidence in leading design discussions with users.

Human services experience, or more specifically, child support enforcement experience preferred.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your familys needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.

Grow and thrive, both personally and professionally.

Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future – both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $70,956-$92,150k per year.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduents ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdtadaaaaccommodationpol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.