Deductions Analyst

Job Title: Deductions Analyst

Job Description

Determine the reason and status of open disputed transactions.

Research and coordinate with internal departments (Warranty, Returns, Etc.) to resolve the disputed items.

Work with customers to obtain the proper documentation needed to resolve and/or collect disputed transactions.

Identify trends, patterns, and concentrations of short payments and work with the appropriate departments to identify and address the root cause of the issue.

Champion process change improvements relating to short payment process flows in both credit and other departments as applicable.

Create and document processes and procedures relating to deductions and short payments for customers.

Identify deductions and short pays taken on customer accounts during the cash application process, and document reason for deduction / short pay.

Establish initial contact with customer, by phone or in writing, to determine the reason for any deduction or short pay if not adequately explained in the remittance advice, and create chargeback or write-off where appropriate.

Log and investigate deductions.

Use judgment to assign and track follow-up responsibility for resolving deductions to the appropriate party (Customer Service, Sales, Credit Rep, etc.)

Assure that correct entries are posted as required.

Maintain the proper storage of paper or electronic check copies, and computerized listings of accounts receivable, including trial balance, batch listing and quarterly audits, in accordance with Policy Guidelines.

Address and respond to customer inquiries regarding chargebacks as appropriate.

Skills & Qualifications

Associates degree in Business/Finance/Accounting

1 year/s of AR/Cash Application/Deduction/Disputes/Credit experience

Experience within Oracle or SAP would be a plus

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.