Care Center Manager

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We currently have an opening for a Care Center Manager at Monarch Crematory in Bloomington, MN. The Care Center Managers primary responsibility is to lead and oversee the day-to-day Decedent Care Center operations, financial performance, Team Member development, customer service standards and be a company ambassador to the community. This position is a working supervisor position.

Overview & Responsibilities:

Answers phones and fields questions. Uses phone etiquette as outlined by the company

Interacts with customers and family members of the decedent, handling inquiries and directing them according to specific needs, i.e., upon arrival and departure for transfer of the decedent

Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files

Leads and holds team accountable to ensure administrative components are completed accurately & timely

Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot, are adequately maintained and in working order always

Leads, oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, Daily Sales Outstanding (DSO), revenue, and EBITDA for the location/s

Drives revenue, sales, and business results

Partners with peers and supervisors to ensure smooth implementation of any new company initiatives and procedures

Leads weekly updates with supervisor to share and exchange resources and to ensure goals are being met

Manages deliverables; organizes and coordinates workflow, manages multiple tasks, deadlines, and projects

Holds self and direct reports accountable for all customer service standards as implemented for appropriate brand/s

Carries out other projects/duties as needed, i.e., car washing, building/equipment repair, laundry, building boxes, and cremation containers

Holds oneself and team accountable for completing all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention

Leads and holds team accountable to ensure administrative components are completed accurately and timely

Leads the coordination and delivery of staff meetings, delegates to transfer care manager as needed

Oversees and ensures fleet is always shown ready and assists with maintaining the overall cleanliness, proper fueling, tracking of mileage, scheduled maintenance, and stocking of supplies

Leads staffing to meet business needs, including hiring, onboarding, and training all New Hires

Preforms scheduling, coaching, and developing Team Members, and openly communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations

Partners with home office shared services to ensure all standard operating procedures are followed and adhered to, i.e., human resources, IT, marketing, accounting

Leads labor-management ensuring the team is working as scheduled, clocking in/out, taking breaks as expected, and avoiding overtime

Ensures proper paperwork is completed timely and in accordance with relevant laws and regulations

Holds oneself and team accountable for utilizing systems and technology provided by the company

Oversees process and procedures for subsequent transfers of decedents from the place of death to the care center and from the care center to the area of memorial and service

Ensures all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects

Requirements & Qualifications:

High school diploma or equivalent

Minimum five to eight years of experience within a high-volume logistics business role, competitive salaries, and performance incentives

Licensed funeral director is preferred

Minimum of an Associate of Science or Arts degree in mortuary science

Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

Availability to work on-call including nights and weekends, and holidays as needed

Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude

Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic in the dark

Strong verbal and written communication skills

Clear understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, webinars, text, phone, and tablet.

Valid state-issued driver’s license with a clear driving record

Team Member Benefits Include:

Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

Unique ShareLife® technology lets you create one-of-a-kind life celebrations for the families you serve

Competitive salaries and performance incentives

Team member referral program

Medical, dental, prescription, and vision insurance

Vacation, sick, and holiday pay

401k with company match

Company-paid life insurance, long-term disability, and short-term disabilit y