Credit and Collections Clerk

– Dental insurance
– Disability insurance
– Employee assistance program
– Health insurance
– Tuition reimbursement
– Vision insurance

## Full job description {#full-job-description tabindex=”-1″}

Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Essential Functions

– Review delinquent accounts and initiate collection actions based on due dates.
– Prepare a weekly report on accounts overdue by 60 days for review with the Credit Supervisor.
– Assist in preparing various financial reports, including cash forecasts and A/R status updates.
– Keep a log of customer contact details in the master record.
– Document all collection activities, including calls and emails, to track efforts in resolving debts.
– Schedule follow-up calls and manage returned mail.
– Resolve discrepancies and research disputed account balances, correcting any errors promptly.
– Provide requested documentation, such as invoices and delivery proofs, to customers.
– Notify relevant sales personnel about accounts nearing credit hold status, explaining the reasons and required actions.
– Research customer websites and payment portals to ensure invoices are sent and track payment statuses.
– Inform the Credit Supervisor of any accounts that might be classified as bad debt.
– Review cash receipts daily to avoid contacting customers about paid items.
– Place accounts on credit hold per policies and inform all necessary personnel.
– Maintain accurate customer information and update records as needed.
– Follow all Credit and Collection Policies and maintain confidentiality regarding customer financial details.
– Prepare export documentation for shipments as needed.
– Verify shipments against Denied Party Lists before dispatch.
– Check product licensing and assign appropriate codes for export documents.
– Assist with special projects and train other Credit staff as required.
– Perform other duties as assigned by the Credit Supervisor or Director.

Qualifications

– High School Diploma or equivalent; college education or credit certification preferred.
– At least 2 years of experience in accounts receivable or credit and collections, ideally in commercial credit.
– Knowledge of Fair Debt Collection Act, antitrust laws, and relevant state and federal laws.
– Proficiency in Microsoft Office (Word, Excel, Outlook); experience with SAP and PowerPoint is a plus.
– Strong communication skills, both written and verbal.
– Organized, able to meet deadlines, prioritize tasks, and work independently.
– Reliable, self-motivated, and quick to learn, with a positive attitude.
– Ability to collaborate with sales personnel effectively to maximize collections while minimizing risks.
– Diplomatic, with a courteous phone demeanor.
– Maintain confidentiality regarding sensitive customer information.

Physical Requirements and Work Environment

– Work Schedule: Generally 8-hour days, 5 days a week, with on-call duties on a rotating basis.
– Sitting/Standing: Primarily sitting (about 90% of the time), with occasional standing, bending, or stooping.
– Manual Dexterity: Must operate office equipment like phones, computers, and filing systems.
– Lifting/Carrying: Frequent handling of papers and files (up to 3 lbs); occasional lifting of items up to 30 lbs.
– Pushing/Pulling: Must manage heavy file cabinet drawers.
– Stress Management: Ability to handle the pressures of collection calls and fast-paced work environments while remaining alert and focused.

Madix Inc. is an equal opportunity employer.
Benefit Details

– Group Health Insurance
– Company Paid Group Term Life
– Dental, Vision, Short Term Disability, Long Term Disability, and Critical Care
– 401k – Eligible day one of employment (Contributions can be from 1% to 50% of sal ry. Company match of up to 4% quarterly based on safe harbor election)
– Holidays – 9 per year (Eligible after 30 days of employment)
– Vacation time
– Educational Assistance
– Employee Assistance Program
– Onsite Clinic – Free medical visits
– Safety and Attendance incentives
– Employee Appreciation Days