Audio Visual Technician

Technology and Audio Visual

– Deliver non-disruptive prompt, courteous, and professional service to end-users at all times in a time-sensitive learning environment.
– Deploy, update, configure and troubleshoot audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers.
– Follow ITIL procedures to complete tasks for incidents, requests, and problem resolution.
– Troubleshoot and remediate incidents and requests effectively in the field, by phone, and using remote support tools.
– Setup and operate audio visual equipment for trainings, presentations, and meetings.
– Test equipment to ensure they are in good and safe working condition.

Analysis and Collaboration

– Provide technical assistance to other Technicians when required.
– Participate in a variety of meetings for the purpose of conveying and gathering information regarding a wide variety of subjects required to carry out their responsibilities.
– Maintain excellent working relationships and communicate effectively with all levels of internal and customers and third-party vendors.

Recordkeeping, Reporting and Inventory

– Document all issues, activities, and resolutions using consistent and clear language.
– Utilize knowledgebase and suggest documentation improvements.
– Perform inventory management of equipment, wirings, and accessories to avoid any shortages.
– Prepare technical reports by collecting, analyzing, and summarizing information and trends, track statistics on issue and problem resolution.

Policy, Reports, and Law

– Maintain confidentiality.
– Maintain excellent working relationships and communicate effectively with all District personnel and the community.
– Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.
– Pursue Professional Development activities for self and ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.
– Comply with all policies, operating procedures, legal requirements, and verbal and written directives.
– Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.
– Follow District safety protocols and emergency procedures.
– Perform other related duties as assigned.

QUALIFICATIONS:
Education/Certification:

– High School Diploma
– Valid Drivers License

Experience:

– Two (2) years audio/visual technical services (preferred)
– Experience in K-12 education organization (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

Knowledge of ITIL

Knowledge of change management

Knowledge of tools and techniques to measure service delivery against agreed service levels

Excellent communication, written and verbal <